Public Works and Government Services Canada

Public Works and Government Services Canada

July 09, 2007 10:00 ET

Minister Fortier's Visit Coincides with 25th Anniversary of PWGSC's Presence in Shediac

SHEDIAC, NEW BRUNSWICK--(Marketwire - July 9, 2007) - The Honourable Michael M Fortier, Minister of Public Works and Government Services Canada (PWGSC), today visited Shediac, New Brunswick, to celebrate the 25th anniversary of the Department's presence in the region. The Minister used this opportunity to announce that the implementation of the project to modernize PWGSC operations in Shediac will go forward.

PWGSC's Superannuation, Pension Transition and Client Services Sector, which has over 600 employees, is located in Shediac. The Sector administers the pension plans for federal public service employees and pensioners. Modernizing pension services and systems involves the introduction of new technology that will allow the Sector to offer more extensive and flexible services at a lower cost.

"I am proud to celebrate the 25th anniversary of PWGSC's presence in the beautiful region of Shediac. The work done here is an essential function of the federal government," said Minister Fortier. "By modernizing our systems and processes, we are showing Canadian taxpayers that we are efficient and are adopting standards in line with those in the private sector."

The pension administration transformation project represents an investment of over $246 million. To modernize PWGSC operations in the region, centralized processes will be implemented and new computer systems installed. This will permit substantial economies on an annual basis.

By making public service pension administration systems sustainable, PWGSC is ensuring that this essential federal government function can remain in Shediac.

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PWGSC's offices in Shediac

The Superannuation, Pension Transition and Client Services Sector in Shediac, New Brunswick is the primary office responsible for the administration of the pension plan for federal public service employees. PWGSC's offices in Shediac opened in 1982 and are celebrating their 25th anniversary in 2007.

In the fiscal year ending March 31, 2007, just over 600 federal employees in Shediac processed more than 625,000 superannuation and insurance service claims, handled 632,000 pieces of mail and maintained some 640,000 files for active and retired members and their survivors. The office also offers administrative support to the underwriters responsible for several public service group benefit plans.

About the Pension Modernization Project

The transformation of pension administration to replace and modernize systems and processes used to administer public service pension plans began in 2005.

The systems currently being used rely on outdated technology and limit PWGSC's capacity to offer more extensive, flexible and cost-effective services that meet current industry standards.

The new system and business processes will ensure the sustainability of public service pension administration. They will provide more client-focused services, facilitate access to superannuation experts and achieve economies of scale.

The new technology will enable employees in Shediac to gather accurate data, access the data more easily and process client claims more quickly.

The project will provide modern infrastructure while developing and implementing better electronic business solutions for pension administration.

The project also maintains the Government of Canada's presence in the region and is a prime example of the decentralization of government operations.

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Contact Information

  • Office of Minister Fortier
    Frederic Baril
    Press Secretary
    Public Works and Government Services Canada
    Media Relations