Canada Revenue Agency

Canada Revenue Agency

April 10, 2015 16:00 ET

The Minister of National Revenue Announces Appointment of the New Taxpayers' Ombudsman

New Ombudsman brings a wealth of experience in dispute resolution to the role

OTTAWA, ONTARIO--(Marketwired - April 10, 2015) - Canada Revenue Agency

The Honourable Kerry-Lynne D. Findlay, P.C., Q.C., M.P., Minister of National Revenue, today announced the appointment of the new Taxpayers' Ombudsman, Ms. Sherra Profit. Minister Findlay underscored the Canada Revenue Agency's (CRA) commitment to maintain its strong relationship with the Office of the Taxpayers' Ombudsman in order to provide Canadians with fair, equitable and respectful service.

The Office of the Taxpayers' Ombudsman was established in 2008 and operates independently from the CRA. Its mandate is to uphold the Taxpayer Bill of Rights and provide an impartial review of unresolved taxpayer service complaints. This Government created the Taxpayer Bill of Rights, as well as the Office of the Taxpayer's Ombudsman, and is committed to offering the highest level of service to Canadians.

Ms. Profit has more than 15 years of experience practicing law in a wide range of areas. Ms. Profit holds a Bachelor of Laws Degree from the University of Saskatchewan, and a Bachelor of Arts Degree from St. Francis Xavier University. She was called to the bar on April 14, 2000, in Prince Edward Island.

Quick Facts

  • Ms. Sherra Profit is the second person to be appointed Canada's Taxpayers' Ombudsman since the Office of the Taxpayers' Ombudsman was created in 2008.
  • The Taxpayers' Ombudsman offers Canadians who feel they haven't been treated fairly with one more avenue of recourse, in addition to the internal CRA appeals process, and the Tax Court of Canada.
  • The Taxpayers' Ombudsman has published six annual reports, seven special reports, and one observation paper, with over 28 recommendations, which were all accepted by the CRA.
  • Taxpayers are encouraged to try to resolve their service-related complaints with the CRA first before they approach the Taxpayers' Ombudsman.
  • Ms. Profit will assume her position on July 6, 2015.


"To build one of the best tax administrations in the world, it must serve the people. I am delighted that Ms. Sherra Profit has been appointed as the new Taxpayers' Ombudsman. I am confident the CRA will continue to receive excellent advice under Ms. Profit's leadership on providing the quality of service Canadians expect, including ensuring that all taxpayers receive fair and professional treatment, as required under the Taxpayer Bill of Rights."

- The Honourable Kerry-Lynne D. Findlay, P.C., Q.C., M.P., Minister of National Revenue

"I am delighted to be appointed Canada's new Taxpayers' Ombudsman. I take seriously my responsibility to Canadians, and applaud the efforts of both the office and the CRA in laying a solid foundation of cooperation on which to build. I look forward to working with the CRA to ensure that service-related rights are upheld."

Ms. Sherra Profit, Taxpayers' Ombudsman

Related Products

Biography of the new Taxpayers' Ombudsman

Taxpayer Bill of Rights

Associated Links

Resolving disputes

Governor in Council appointments

Office of the Taxpayers' Ombudsman

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Contact Information

  • Rebecca Rogers
    Director of Communications
    Office of the Minister of National Revenue

    Philippe Brideau
    Media Relations
    Canada Revenue Agency