SOURCE: Mitchell International

Mitchell International

April 06, 2011 20:00 ET

Mitchell Adds Auto Buying Program to WorkCenter™ Total Loss

Partnership Provides a Transparent and Hassle-Free Vehicle Replacement Process With Upfront Pricing to Improve Total Loss Claims and Increase Customer Satisfaction

SAN DIEGO, CA--(Marketwire - April 6, 2011) - Mitchell International, Inc., a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced a total loss vehicle replacement partnership with Zag, a TrueCar, Inc. company, and the leading provider of online and mobile car buying programs for several of the nation's leading membership and service organizations. Providing a dedicated Total Loss Auto Buying Program as a complement to WorkCenter™ Total Loss will help carriers increase customer satisfaction and loyalty. Developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates, WorkCenter Total Loss is the industry's most accurate, trusted and verifiable total loss vehicle valuation solution.

"We are pleased to partner with Mitchell International to provide WorkCenter Total Loss customers with a haggle-free, hassle-free solution for purchasing their replacement vehicle that is convenient, transparent and trustworthy," said Stewart Easterby, GM of Zag. "Car buyers using Zag's solution to replace their vehicle also save money, with average consumer saving of $4,302 off the MSRP on new vehicles."

The Mitchell / Zag partnership promises to be a very powerful tool to help auto insurers ease the total loss process with claimants and policyholders. Zag's Total Loss Auto Buying Program offers comprehensive research tools where customers can see safety ratings, read reviews, scroll through photos, watch videos of vehicles, and, through TrueCar.com integration, obtain context around how their upfront price quote compares to what others paid for the same car in their local market area within the last 30 days. Zag operates a nationwide network of more than 4,500 franchised car dealerships that offer transparent and competitive upfront price quotes for new and used cars without a customer being required to provide their contact information. The Zag solution even offers new car buyers a "Low Price Guarantee" that assures consumers they received a great deal and used car buyers a "Buy with Confidence" package that includes free services like vehicle history reports.

"WorkCenter Total Loss is already recognized as an industry leading total loss valuation solution focused on both valuation accuracy and policyholder satisfaction. By partnering with Zag for its Total Loss Auto Buying Program, Mitchell is further improving the consumer total loss claim experience by simplifying the process of replacing a loss vehicle," said Jesse Herrera, Senior Vice President of Product and Customer Experience for Mitchell International. Herrera added, "This enhancement also supports Mitchell's ongoing commitment to providing the most seamless, integrated user experience for claims professionals possible."

Mitchell's WorkCenter solution is an end-to-end physical damage claims settlement workspace that powers all of an insurers' physical damage claims processing needs including dispatch, repairable estimating, total loss valuation, repair management, review and reporting.

Please go to www.mitchell.com to learn more about WorkCenter Total Loss.

About TrueCar, Inc.
TrueCar, Inc., a leading market innovator, stands alone as an automotive solutions provider focused on changing how cars are sold by providing a significantly better customer experience, while helping qualified dealer partners to gain incremental market share and reduce costs. TrueCar, Inc. works with a national network of nearly 4,500 Certified Dealers that provide up-front, no-haggle, competitive pricing to assist some of the nation's largest and most well respected membership and service organizations meet the auto buying needs of their members and customers. These partnerships include American Express, AAA Clubs, USAA and more than 60 others. Collectively these audiences represent over 1,000,000 in-market customers each month. Founded in 2005, TrueCar, Inc. is headquartered in Santa Monica, CA and has offices in San Francisco. With nearly 200% year-over-year growth, TrueCar has driven more than 250,000 sales and is developing a suite of transaction-oriented products and services centered on transparency and radical clarity as a result of comprehensively analyzing market data and information. You can follow TrueCar on Twitter @truecar and become a fan of TrueCar on Facebook at http://www.facebook.com/truecar.

About Mitchell International, Inc.
Mitchell International, Inc. empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes. 

As North America's leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.