SAN DIEGO, CA--(Marketwired - Apr 16, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced the availability of Closed File Review, a feature within Mitchell's WorkCenter™ solution that allows a claims manager to review and score how a processed claim was handled. Closed File Review offers the ability for Mitchell customers to automate and configure the closed file audit process.
"Historical data is often the most important tool when improving business practices, regardless of industry," said Marcos Rivera, Senior Director for Mitchell. "With Closed File Review, Mitchell empowers clients to use historical data to improve the efficiency and accuracy of the insurance claims process by learning from and addressing key issues."
Claims managers can retrospectively analyze how a claim was handled, including the accuracy of the overall process and adherence to standard industry procedures. Closed File Review also allows managers to create customized reviews among a specified set of files, audit claims and score each file individually or together. Most notably, this addition to the WorkCenter solution increases accuracy in the long term and improves what was once a manual, inefficient practice into an automated, streamlined review process.
Closed File Review is fully integrated within Mitchell's WorkCenter offering, an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, estimate review and customer satisfaction. To learn more, please go to Mitchell.com/WorkCenter.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.