SOURCE: Mitchell International

October 26, 2006 15:20 ET

Mitchell Announces Mitchell Dispatch™

Industry's Only Web-Based System Provides Street Level Routing of Assignments to Eliminate Multiple Manual Operations

SAN DIEGO, CA -- (MARKET WIRE) -- October 26, 2006 -- Mitchell International today announced the commercial release of Mitchell Dispatch™. Mitchell Dispatch is the first fully web-based resource planning and optimization system for the insurance claims industry. Mitchell Dispatch automates the scheduling and dispatching process, making it possible for insurance carrier dispatchers or supervisors to efficiently manage resource allocations and to handle only the exceptions.

Mitchell is pleased to have chosen ViryaNet, Inc. as its technology partner. For many years, ViryaNet's best of class resource optimization engine has been used by organizations in need of efficient field workforce management, such as public utilities and supply chain services companies. This technology partnership allows Mitchell to offer a new solution to the insurance market based on the mature processes that have been honed in other service industries for over 10 years.

Mitchell Dispatch is the only dispatch solution to use CIECA XML, allowing simple integration with carrier systems. Mitchell's architecture is built on proven scheduling technology already in use by major public utilities companies and supply chain management operations. The product's sophisticated rules engine can be customized according to a carrier's internal policies and practices, and provides powerful reporting features for strategic resource planning and trend analysis. Mitchell Dispatch gives carriers the flexibility to dispatch assignments via the web, email, text-message, or PDA for additional efficiency and convenience.

"Mitchell Dispatch redefines assignment resource planning. By using a completely web-based system that incorporates the most sophisticated scheduling and routing technology available, insurers can finally achieve a highly efficient and effective assignment dispatch process," said Tom Baird, Senior Vice President of Product Management, Mitchell International. "Just because a resource appears to be the nearest in mileage to a vehicle does not mean it's the best choice for that estimate. Mitchell Dispatch has the intelligence to consider an extensive list of criteria such as CSI ranking, estimator skills and traffic congestion to make sure the person that gets the assignment is the best for the job not just the closest."

"The ViryaNet technology embedded in the Mitchell solution suite will provide insurance companies a distinct advantage in their highly competitive and cost conscious environment," stated Memy Ish-Shalom, President and CEO, ViryaNet. "Ultimately, the Mitchell offering enables an insurance company to reduce the amount of time from incident to resolution. Another important benefit is the improvement in customer satisfaction that occurs when appointments are promised and then met. We are very pleased to help Mitchell help its clients."

Mitchell Dispatch can schedule batch processing of assignments or have them "drip" into the system for dispatch in real-time. Rules-sets may be customized by individual, role, geographic region, or other criteria to manage different scheduling needs. Rules may be as simple or complex as required, and based on time, travel, skill set, cost, load balancing, or according to the terms of Service Level Agreements. Mitchell Dispatch manages vacation and sick days, lunch hours, and other variances with equal ease, updating assignments and schedules in seconds as necessary to adapt to changes in rules or circumstances input by dispatchers.

Mitchell Dispatch will be unveiled at the NACE Conference in Las Vegas, November 1st-3rd. To schedule a hands-on demonstration please call: 1-800-238-9111 ext. 6286

About Mitchell International

Mitchell International is a leading provider of information and workflow solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims processes. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels. For more information on Mitchell International, visit our website at

Contact Information

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