Contact Information: Contacts: Jennifer Forman Marketing Manager 800-238-9111 x6585 Email Contact or Kam Hashim Boston Communications 617-619-9803 Email Contact
Mitchell Announces Mitchell Dispatch(TM)
Industry's Only Web-Based System Provides Street Level Routing of Assignments to Eliminate Multiple Manual Operations
| Source: Mitchell International
SAN DIEGO, CA -- (MARKET WIRE) -- October 26, 2006 -- Mitchell International today announced the
commercial release of Mitchell Dispatch™. Mitchell Dispatch is the first
fully web-based resource planning and optimization system for the insurance
claims industry. Mitchell Dispatch automates the scheduling and dispatching
process, making it possible for insurance carrier dispatchers or
supervisors to efficiently manage resource allocations and to handle only
the exceptions.
Mitchell is pleased to have chosen ViryaNet, Inc. as its technology
partner. For many years, ViryaNet's best of class resource optimization
engine has been used by organizations in need of efficient field workforce
management, such as public utilities and supply chain services companies.
This technology partnership allows Mitchell to offer a new solution to the
insurance market based on the mature processes that have been honed in
other service industries for over 10 years.
Mitchell Dispatch is the only dispatch solution to use CIECA XML, allowing
simple integration with carrier systems. Mitchell's architecture is built
on proven scheduling technology already in use by major public utilities
companies and supply chain management operations. The product's
sophisticated rules engine can be customized according to a carrier's
internal policies and practices, and provides powerful reporting features
for strategic resource planning and trend analysis. Mitchell Dispatch gives
carriers the flexibility to dispatch assignments via the web, email,
text-message, or PDA for additional efficiency and convenience.
"Mitchell Dispatch redefines assignment resource planning. By using a
completely web-based system that incorporates the most sophisticated
scheduling and routing technology available, insurers can finally achieve a
highly efficient and effective assignment dispatch process," said Tom
Baird, Senior Vice President of Product Management, Mitchell International.
"Just because a resource appears to be the nearest in mileage to a vehicle
does not mean it's the best choice for that estimate. Mitchell Dispatch has
the intelligence to consider an extensive list of criteria such as CSI
ranking, estimator skills and traffic congestion to make sure the person
that gets the assignment is the best for the job not just the closest."
"The ViryaNet technology embedded in the Mitchell solution suite will
provide insurance companies a distinct advantage in their highly
competitive and cost conscious environment," stated Memy Ish-Shalom,
President and CEO, ViryaNet. "Ultimately, the Mitchell offering enables an
insurance company to reduce the amount of time from incident to resolution.
Another important benefit is the improvement in customer satisfaction that
occurs when appointments are promised and then met. We are very pleased to
help Mitchell help its clients."
Mitchell Dispatch can schedule batch processing of assignments or have them
"drip" into the system for dispatch in real-time. Rules-sets may be
customized by individual, role, geographic region, or other criteria to
manage different scheduling needs. Rules may be as simple or complex as
required, and based on time, travel, skill set, cost, load balancing, or
according to the terms of Service Level Agreements. Mitchell Dispatch
manages vacation and sick days, lunch hours, and other variances with equal
ease, updating assignments and schedules in seconds as necessary to adapt
to changes in rules or circumstances input by dispatchers.
Mitchell Dispatch will be unveiled at the NACE Conference in Las Vegas,
November 1st-3rd. To schedule a hands-on demonstration please call:
1-800-238-9111 ext. 6286
About Mitchell International
Mitchell International is a leading provider of information and workflow
solutions to the automotive insurance claims industry, serving carriers,
collision repair facilities, and other commercial participants in the
physical damage and auto-related medical claims processes. Mitchell
facilitates millions of electronic transactions between more than 16,000
business partners each month to enhance their productivity, profitability,
and customer satisfaction levels. For more information on Mitchell
International, visit our website at www.mitchell.com.