SAN DIEGO, CA--(Marketwired - Mar 18, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, announced today the recipients of the 2013 AutocheX™ Premier Achiever Awards, recognizing excellence in customer service among collision repair shops throughout the U.S. and Canada.
The 12th annual Premier Achiever Awards honor collision repair shops that consistently achieve high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program.
AutocheX is a leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell's RepairCenter™ Customer Experience Management (CEM) tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction reporting, analysis and research.
"Today's collision repair market is driven by strong customer support and loyal auto owners," said Jim O'Leary, Vice President of Mitchell Repair Solutions. "We are excited to acknowledge those facilities that set an example for the rest of the industry by providing unmatched customer experience. The AutocheX Premier Achiever Awards enable leading shops to showcase their accomplishments and build an even larger customer base."
Premier Achievers in 2013 represent 38 states across the U.S, as well as British Columbia, Canada, and include collision repair facilities of all sizes, from small, family-run businesses to large consolidators.
AutocheX will provide each winner with a trophy to display in their facility, along with access to an exclusive Premier Achiever Awards website that provides promotional materials and congratulatory messages from industry leaders.
Since the award program was launched in 2002, AutocheX has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.
For more information about RepairCenter CEM or Mitchell's other collision repair software solutions for auto body shops, please visit www.mitchell.com.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.