SOURCE: Mitchell International

Mitchell International

March 25, 2014 08:00 ET

Mitchell Announces Updates to ToolStore and Reputation Manager

New ToolStore Interface and Enhanced Reputation Manager dashboard Improve Process and Experience for Repair Shops

SAN DIEGO, CA--(Marketwired - Mar 25, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced updates to its RepairCenter ToolStore and Reputation Manager platforms. ToolStore now boasts a new user interface that allows repair shops to incorporate and easily access new partner add-ons. The new Reputation Manager comes with an enhanced dashboard, including visual key performance indictors to better track survey performance, as well as improved filtering options that allow shop managers to review scores based on program and employee.

The RepairCenter ToolStore is a dynamic market place that empowers body shops to connect with their mission critical collision repair trading partners and third party add-on tools in order to streamline workflows and run their businesses more profitably and efficiently. The new interface is designed to make finding add-ons simple and easy. Repair shops can also browse a wide selection of partner add-ons in every category, and view videos, images and key features of each before adding to the shop.

"Our main goal at Mitchell is to improve the business operations of our customers," said Jim O'Leary, VP of Product Management for Repair Solutions, Mitchell. "With ToolStore's open platform and new user interface, we are excited to deliver even greater efficiencies to our repair shops."

RepairCenter Reputation Manager combines real-time text and email updates with advanced customer insights to improve the relationship between repair shops and vehicle owners. The updated dashboard now includes visual performance indicators, dynamic benchmarking data for measuring performance over time, and enhanced filtering to pinpoint scores based on program and employee.

O'Leary continued, "We are excited to announce several major enhancements to the Reputation Manager dashboard including visual performance indicators for our six core questions and the ability to compare performance to dynamic industry benchmarks. These new tools were designed based upon feedback from our passionate user base and provide shops with the ability to perform even deeper analysis of their customers' satisfaction, business operations and direct repair program survey scores."

For more information on RepairCenter ToolStore and Reputation Manager, repair shops can contact Mitchell at 866-655-2544 or

About Mitchell
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit