SOURCE: Mitchell International

Mitchell International

January 13, 2015 08:00 ET

Mitchell Enhances Production Management to Simplify Vehicle Tracking and Increase Profitability

Tracking of Repair Process to Help Improve Shop Production and Customer Satisfaction

SAN DIEGO, CA--(Marketwired - Jan 13, 2015) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced its enhanced Vehicle Location feature that allows shop managers to track a vehicle's repair process from start to finish. By managing the repair process closely with Vehicle Location, shops can streamline and speed up the workflow of the repair team.

"The shop marketplace has grown more complex than ever and customers demand a high level of quality and efficiency with repairs," said Brian Elmi, Mitchell's Director of Product Development. "Vehicle Location allows production managers to identify where a vehicle is in the repair process, whether that vehicle is ahead or behind the average timeline, and what resources should be shifted to ensure a successful repair. Managers now have better visibility into repair cycles and staff is better informed about the progress of a vehicle."

The updated Vehicle Location feature delivers a tablet and mobile friendly way to search and update vehicles during a repair. It also delivers improved visualization tools that allow for any employee within a shop to view reports and analyze repair process data. The new Production Management tool is part of the RepairCenter management solution and has been designed to:

  • Enable tracking and updating of Vehicle Location for individual jobs effortlessly with Timeline, a visual representation of where the vehicle is in the repair process.
  • Provide real-time capacity information of WIP to identify bottlenecks and efficiencies by department.
  • Allow printing/viewing/reporting to complement the vehicle update process and provide shops with data to react on body shop production key performance indicators (KPIs), including Cycle Time, Severity, Rental Expenses, and Customer satisfaction scores.

"Delays are the business killer of any repair shop and this starts with tracking," said Mitchell's Elmi. "With the updated, user-friendly Vehicle Location feature, anyone in the shop can access the tool and update the status of a repair, which ultimately helps the shop hit deadlines and deliver the best results for customers. Control of the repair process is paramount, and this new feature enables shops to efficiently and effectively manage this to help drive more customers and higher profits."

Vehicle Location is available with the Mitchell RepairCenter solution. For more information, please visit Mitchell.com.

About Mitchell International
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit www.mitchell.com.