SOURCE: Mitchell International

Mitchell International

January 07, 2014 08:00 ET

Mitchell Expands Relationship With Imperial Fire & Casualty

Insurer to Automate and Improve the Customer Claims Experience With Mitchell WorkCenter, Decision Point and ClaimIQ solutions

SAN DIEGO, CA--(Marketwired - Jan 7, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced Imperial Fire & Casualty, a national provider of automotive and property insurance, signed a multi-year agreement to implement Mitchell's WorkCenter™ collision claims management software. This new partnership builds on Imperial's existing relationship with Mitchell's Auto Casualty Solutions (ACS) division. Now, Imperial is able to utilize Mitchell's comprehensive data coverage across both physical damage and casualty claims for a broader view of the claims process.

As a result of significant growth, Imperial realized the need for a robust claims management solution that could easily scale. The company uses Mitchell's Decision Point® and ClaimIQ™ medical bill review, liability assessment and workflow solutions for its auto casualty needs. By using the Mitchell casualty suite, Imperial is able to realize a positive impact on claims execution and accuracy of outcomes. Impressed with Decision Point and ClaimIQ's performance and ability to deliver measurable business value, Imperial selected Mitchell's WorkCenter software to power all of its physical damage claims processing needs, including appraisal, total loss, compliance, audit, desk review and reporting. By using Mitchell for both auto physical damage and casualty needs, Imperial eliminated the cost of supporting multiple vendors and reduced its total cost of ownership.

"Imperial's strong relationship with Mitchell, and the technology's superior performance, made our decision to select WorkCenter for physical damage claims management an easy choice," said Duane Heady, COO of Imperial. "In addition to Mitchell's strong product portfolio, its culture of driving customer satisfaction, streamlining processes and fostering strong relationships aligned perfectly with ours. The increased automation, insight and efficiency Mitchell provides will be critical as we continue to grow our business leading into 2014."

"Today's insurance market demands a broad view of the overall claims process, with data coverage and analysis now a pivotal resource for all insurers to maximize business value," said Alex Sun, CEO at Mitchell. "Imperial's selection of Mitchell for both its auto casualty and collision claims management needs is a testament to Mitchell's ability to provide carriers with the tools needed to make better-informed decisions on all aspects of their claims experience."

Mitchell WorkCenter is an open, modular and end-to-end physical damage claims settlement solution. Mitchell ACS integrated technology and decision support solutions help clients manage claims risk, reduce total cost of claims decision tool ownership, and ensure that clients are a step ahead of the ever-changing auto casualty industry. To learn more, please go to or

About Mitchell
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit

About Imperial Fire & Casualty
Imperial Fire & Casualty Insurance Company is a member company of Imperial Management Corporation, a holding company with almost all of its operations being conducted by subsidiaries. Based in Louisiana, IMC is wholly-owned by Southport Lane, LP, a New York City-based private equity fund. Imperial Management's largest subsidiary, Imperial Fire and Casualty, is rated B+ by A.M. Best and is a leading provider of insurance products including personal auto, personal property, and flood policies. The company actively writes policies in Arkansas, Florida, Louisiana, Oklahoma and Texas, and is licensed in the states of Alabama, Georgia, Indiana, Kansas, Kentucky, Mississippi, Missouri, Nevada, South Carolina and West Virginia. Imperial Management Corporation is also parent to wholly owned subsidiaries ABC Insurance Agencies and RAC Insurance Partners.