SOURCE: Mitchell International

Mitchell International

February 24, 2010 09:05 ET

Mitchell Helps Ease IT Pain Points for Collision Repair Facilities With Launch of Dell Managed Services Program

Professional, Low-Cost Solution Reduces Business Costs and Lets Collision Repairers Focus on Repairs, Not Managing Their IT Infrastructure

SAN DIEGO, CA--(Marketwire - February 24, 2010) - Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, today announced the launch of Mitchell Managed IT Services. The service is provided in collaboration with Dell and The I.T. Pros, a premier Dell-certified Managed Services Partner. Mitchell is working with Dell's channel Managed Services program to offer technology services that will help relieve collision repair facilities of the cost and complexity of managing their IT systems on their own and is inviting facilities to try the solution through a risk-free 60-day trial.

"Mitchell is committed to helping repair facilities run every aspect of their business more efficiently and cost effectively. The Managed Services solution gives them an economical way to add expert IT resources so they can focus on their primary business -- collision repair -- not their computers," said Jason Bertellotti, Mitchell's Vice President of Repair Solutions. "By combining Dell's industry-leading IT services with Mitchell's understanding of the needs of collision repair facilities, we will deliver a comprehensive and unique solution that not only can reduce downtime and the cost of IT management, but will also help repairers increase productivity, customer satisfaction, and overall business performance."

Managed IT Services offers a range of features and options to support facilities through proactive remote problem-solving via 24/7 monitoring or optional on-site support through an outside network of trusted Dell-certified service providers. Affordable offerings include monthly management reports that identify network vulnerabilities, unlimited telephone help desk support (for all hardware, software, and network issues), anti-virus and threat detection, and data back-up and restore. Dell will provide the platform for the service delivery, as well as training and certifying third-party IT service partners who understand the unique shop-focused software and hardware environment.

"Our goal is to always help businesses improve their process and performance. Our managed services platform helps businesses save time and money by eliminating the need for them to have to shift focus to resolving IT issues and ongoing maintenance, and allowing them to focus on running their business," said Pete Klanian, Senior Manager, Dell Global Commercial Channels.

The new Managed IT Services gives repair shops -- no matter what size -- the ability to focus on their core business with confidence while certified professionals manage their IT system. Shops can try Mitchell's managed services with a free 60-day trial -- and 100% satisfaction guarantee -- to see first-hand how they can enhance their productivity when they are relieved of the pressure of managing their IT system on their own.

Shops are encouraged to visit or call 1-800-238-9111 to start their risk-free 60-day trial.

About Mitchell International, Inc.

Mitchell International ( is a leading provider of information and workflow solutions to the Property & Casualty Claims and Automotive Collision Repair industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers worldwide innovative technology and business solutions they trust and value. Dell Services develops and delivers a comprehensive suite of IT and application services, business process solutions and consulting services designed to help customers succeed. For more information, visit

About The I.T. Pros

The I.T. Pros was born in 2001 when the owner and founder, Doug Ford, felt passionately that the SMB market deserved the same quality I.T. support enjoyed by Fortune 500 companies. His passion stemmed from his IT experience in both the enterprise and the small business market. Since then, The I.T. Pros became a leader in areas of managed services, professional services and cloud computing. The company is recognized as one of the top 100 MSPs in the world by MSP Mentor and received an Innovator of the Year Award, Storage Category by Business Solutions Magazine. The I.T. Pros consistently ranks as a fast growth company in publications such as the San Diego Business Journal, CRN and Inc. Magazine. For more information about The I.T. Pros please visit