Mitchell Helps Ease IT Pain Points for Collision Repair Facilities With Launch of Dell Managed Services Program
Professional, Low-Cost Solution Reduces Business Costs and Lets Collision Repairers Focus on Repairs, Not Managing Their IT Infrastructure
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - February 24, 2010) - Mitchell International, Inc., a leading
provider of information, workflow and performance management solutions to
the Property & Casualty claims and Collision Repair industries, today
announced the launch of Mitchell Managed IT Services. The service is
provided in collaboration with Dell and The I.T. Pros, a premier
Dell-certified Managed Services Partner. Mitchell is working with Dell's
channel Managed Services program to offer technology services that will
help relieve collision repair facilities of the cost and complexity of
managing their IT systems on their own and is inviting facilities to try
the solution through a risk-free 60-day trial.
"Mitchell is committed to helping repair facilities run every aspect of
their business more efficiently and cost effectively. The Managed Services
solution gives them an economical way to add expert IT resources so they
can focus on their primary business -- collision repair -- not their
computers," said Jason Bertellotti, Mitchell's Vice President of Repair
Solutions. "By combining Dell's industry-leading IT services with
Mitchell's understanding of the needs of collision repair facilities, we
will deliver a comprehensive and unique solution that not only can reduce
downtime and the cost of IT management, but will also help repairers
increase productivity, customer satisfaction, and overall business
performance."
Managed IT Services offers a range of features and options to support
facilities through proactive remote problem-solving via 24/7 monitoring or
optional on-site support through an outside network of trusted
Dell-certified service providers. Affordable offerings include monthly
management reports that identify network vulnerabilities, unlimited
telephone help desk support (for all hardware, software, and network
issues), anti-virus and threat detection, and data back-up and restore.
Dell will provide the platform for the service delivery, as well as
training and certifying third-party IT service partners who understand the
unique shop-focused software and hardware environment.
"Our goal is to always help businesses improve their process and
performance. Our managed services platform helps businesses save time and
money by eliminating the need for them to have to shift focus to resolving
IT issues and ongoing maintenance, and allowing them to focus on running
their business," said Pete Klanian, Senior Manager, Dell Global Commercial
Channels.
The new Managed IT Services gives repair shops -- no matter what size --
the ability to focus on their core business with confidence while certified
professionals manage their IT system. Shops can try Mitchell's managed
services with a free 60-day trial -- and 100% satisfaction guarantee
-- to see first-hand how they can enhance their productivity when they are
relieved of the pressure of managing their IT system on their own.
Shops are encouraged to visit www.mitchell.com/go/managedservices or call
1-800-238-9111 to start their risk-free 60-day trial.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Claims and
Automotive Collision Repair industries. The company's comprehensive
solution portfolio streamlines the entire auto physical damage, bodily
injury and workers' compensation claims processes. Mitchell enables
millions of electronic transactions between more than 30,000 business
partners each month to enhance partner productivity, profitability, and
customer satisfaction.
About Dell
Dell Inc. (NASDAQ : DELL ) listens to customers and delivers worldwide
innovative technology and business solutions they trust and value. Dell
Services develops and delivers a comprehensive suite of IT and application
services, business process solutions and consulting services designed to
help customers succeed. For more information, visit www.dell.com.
About The I.T. Pros
The I.T. Pros was born in 2001 when the owner and founder, Doug Ford, felt
passionately that the SMB market deserved the same quality I.T. support
enjoyed by Fortune 500 companies. His passion stemmed from his IT
experience in both the enterprise and the small business market. Since
then, The I.T. Pros became a leader in areas of managed services,
professional services and cloud computing. The company is recognized as one
of the top 100 MSPs in the world by MSP Mentor and received an Innovator of
the Year Award, Storage Category by Business Solutions Magazine. The I.T.
Pros consistently ranks as a fast growth company in publications such as
the San Diego Business Journal, CRN and Inc. Magazine. For more information
about The I.T. Pros please visit www.theitpros.com.