SAN DIEGO, CA--(Marketwired - Apr 22, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, honored the recipients of the 2013 AutocheX™ Solution Premier Achiever Awards, recognizing the top performing shops throughout the U.S. and Canada.
"Repair shops are making a commitment to their customers on a daily basis," said Jim O'Leary, Vice President of Mitchell Repair Solutions. "It's important for Mitchell to recognize these efforts and honor those teams that have gone above and beyond to deliver some of the industry's best service."
Repair shops of all sizes were recipients of the Premier Achiever Award this year, with almost 400 winners from shops across North America. The 12th annual Premier Achiever Awards honor collision repair shops that consistently achieve high customer satisfaction scores as measured by the AutocheX solution, either independently or as part of an insurance-sponsored repair program.
"Mitchell is a well-respected partner in the insurance and collision repair industry," said Lou Berman, Vice President at Collision Care in Pennsylvania. "Being recognized validates and reinforces our company's image to our customers, which is based the values we strive for: Integrity, Value and Performance. This award solidifies and motivates our personnel to continue to strive to meet and exceed the expectations of our community, partners and customers."
"ICBC is fortunate to be partnering with some of the highest performing collision repair facilities across North America," said Gerry Tyller, director of Claims Services for ICBC. "We're extremely proud that 15 of our collision repair partners have been recognized for their outstanding customer service, while providing safe, high-quality vehicle repairs, and appreciate their continuous hard work and effort to deliver a positive experience for our mutual customers."
"By utilizing Mitchell's the AutocheX solution and now having multiple CARSTAR locations honored with a Premier Achiever award, we are substantiating what we have always believed to be true -- that no company in this industry works harder to deliver superior customer satisfaction than our owner operators," said David James, Vice President of Marketing at CARSTAR. "Congratulations to these shops on their achievement and for being recognized as one of the best in the business."
The AutocheX solution is the leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell's RepairCenter™ Customer Engagement Tools (CET) powered by the AutocheX solution provides a dynamic and robust solution for customer satisfaction reporting, analysis and research. Since the award program was launched in 2002, Mitchell has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.
For more information about RepairCenter CET or Mitchell's other collision repair software solutions for auto body shops, please visit www.mitchell.com.
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. For more information, please visit www.mitchell.com.