SOURCE: Mitchell International

Mitchell International

March 01, 2010 08:00 ET

Mitchell International Establishes SmartAdvisor™ Customer Advisory Council (CAC)

Smartadvisor to Use "Voice of the Customer" Insights to Guide Next Generation of Quality Optimization Solutions

SAN DIEGO, CA--(Marketwire - March 1, 2010) -  Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty and claims and Collision Repair industries, today announced the formation of the SmartAdvisor™ Customer Advisory Council (CAC), a collaborative forum where "Voice of the Customer" insights into business requirements and technology needs will be applied to the creation of market-leading medical bill review solutions with superior levels of quality, performance and end-user experience. The SmartAdvisor CAC will hold its inaugural meeting in conjunction with the Mitchell Property & Casualty Conference March 7-10, 2010 in San Diego, California.

CAC Founding Member Paula S. Woolworth, SVP Account Management & Managed Care GAB Robins said, "The SmartAdvisor CAC offers an exceptional opportunity to exchange ideas and best practices, and network with peers in the medical claims management marketplace. We are pleased to participate in a collaborative forum that allows us to directly influence medical review software product development that will positively influence the industry as a whole."

The SmartAdvisor Customer Advisor Council's founding members feature claims executives from leading insurers, third party administrators and state funds, including EMC Insurance, GAB Robins/MedInsights, Intracorp, Liberty Mutual, Paradigm Management Services, Texas Mutual, The City of San Jose and Zurich Insurance. The CAC will convene three times per year, generating ideas and offering guidance that will help SmartAdvisor continue its role as the leading medical claim cost containment solution that helps payers of workers' compensation claims evaluate and settle claims faster and more accurately.

CAC Chair and Senior Vice President and General Manager of the Mitchell International SmartAdvisor Solutions Division, Nina Smith, added, "The Customer Advisory Council will enable us to understand what is required to continue to bring value and innovation to our customers' operations. Through close interaction and partnership, the CAC will facilitate discussions about industry trends, business challenges, and business requirements, turning the most influential ideas into recommendations for strategies and actions by Mitchell."

Added Maddy Bowling, Principal in Maddy Bowling & Associates Consulting, a leading WC/Integrated Disability consulting firm, "The SmartAdvisor Customer Advisory Council brings together some of the best minds in the industry. By creating a collaborative forum to generate new ideas for industry best practices, Mitchell is making a valuable commitment to improved claims outcomes."

SmartAdvisor is a comprehensive bill review solution for workers' compensation that leads the industry in its unique combination of performance software, client services, and best-in-class partnerships. SmartAdvisor's unique capabilities include customizable workflow modeling, Capstone® business decision rules engine, SmartReports™ data analytics and reporting tools, Claims Examiner Portal for fast, secured, real-time access to bill data, and a proven technology platform that delivers on average 50-70% straight-through processing for improved efficiencies and lower costs. In addition to being a leading workers' compensation solution, SmartAdvisor provides the same capabilities and benefits to the auto and general liability markets and is ideal for servicing all bodily injury lines in a single platform. Visit www.mitchell.com/smartadvisor for more information or contact Mitchell SmartAdvisor Solutions directly at 1-800-421-6705 to schedule a demo of the SmartAdvisor bill review system. 

About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of information, workflow solutions to the Property & Casualty claims and Automotive Collision Repair industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.