SAN DIEGO, CA--(Marketwired - Jun 11, 2015) - Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, has extended its alliance with customer satisfaction and vehicle pricing expert J.D. Power in the delivery of Mitchell's total loss valuation solution, WorkCenter™ Total Loss. The multiyear extension reaffirms the companies' joint commitment to empower carriers to provide their policyholders with accurate, trusted and verifiable total loss values that reflect real market conditions at the time of vehicle loss.
The WorkCenter Total Loss solution combines Mitchell's claims processing solutions with the data analysis and pricing capabilities of the Power Information Network® (PIN) from J.D. Power, resulting in an intuitive and powerful methodology for insurance carriers. The solution utilizes comparable vehicles from consumer recognizable brands producing valuations that consumers can easily understand. This eliminates the "black box" feel of other total loss valuation systems, resulting in higher first-call settlement rates for carriers.
Generating fair, market-driven values for total loss vehicles, the WorkCenter Total Loss solution helps insurers fulfill customer service initiatives and increase policyholder satisfaction, while reducing costly, friction-filled claims cycle time.
"We take great pride in our alliance with a company so widely recognized and trusted in the auto physical damage industry as J.D. Power," said Jesse Herrera, Executive Vice President and General Manager of Auto Physical Damage at Mitchell International. "Coupled with Mitchell's 69 years of experience in the industry, the renewed alliance will continue to help carriers reduce settlement time and increase customer satisfaction during the total loss experience."
"Since 2004, we have worked with Mitchell to provide J.D. Power's proprietary Power Information Network data and analytics that enables the WorkCenter Total Loss solution to provide an industry leading vehicle valuation tool based on true market values," said Keith Webster, Senior Vice President and General Manager, Service Industries (Americas) at J.D. Power. "We are thrilled to extend our relationship with Mitchell and continue our work in the total loss valuation market. We also plan to replicate that success in other areas with Mitchell."
The WorkCenter Total Loss solution is a statistically driven, fully automated single solution that can optimize the total loss claims settlement process and support customer satisfaction initiatives available via the Web or as a stand-alone desktop application. For more information, please visit www.mitchell.com.
About Mitchell International, Inc.
Mitchell International, Inc. is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. For more information, please visit www.mitchell.com/.
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit www.JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.
About McGraw Hill Financial
McGraw Hill Financial (