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Mitchell International and J.D. Power and Associates Extend Partnership on Industry Leading Total Loss Solution: Deepen Commitment to Estimate Accuracy and Policy Holder Satisfaction
Solution Continues to Reduce Total Loss Claims Settlement Cycle Time by Providing Accurate, Trusted and Transparent Vehicle Valuation Data Policy Holders Understand and Accept
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - August 21, 2009) - Mitchell International, Inc., a leading
provider of information, workflow and performance management solutions to
the Property & Casualty claims and Collision Repair industries today
announced it has extended its alliance with customer satisfaction and
vehicle pricing expert J.D. Power and Associates, in the delivery of
Mitchell's total loss valuation solution -- WorkCenter™ Total Loss. The
multi-year extension reaffirms both companies' joint commitment to work
together to empower carriers to provide their policy holders with accurate,
trusted and verifiable total loss values that reflect real market
conditions at the time of vehicle loss.
WorkCenter Total Loss produces valuations that are easily understandable by
consumers, and that utilize comparable vehicles from consumer recognizable
brands. This eliminates the "black box" feel of other total loss valuation
systems and results in higher first call settlement rates for carriers. The
solution combines Mitchell's superior claims processing solutions with J.D.
Power's data analysis and superior pricing capabilities, resulting in an
intuitive and powerful methodology for insurance carriers. WorkCenter Total
Loss generates fair, market driven values for total loss vehicles, helping
insurers support customer service initiatives and increase policy holder
satisfaction while reducing costly, friction-filled claims cycle time.
"We are proud to continue to combine our 63 years of experience serving the
auto physical damage industry with J.D. Power and Associates, a company
that is widely recognized, trusted and respected for its expertise and
impartiality," said Alex Sun, President and CEO, Mitchell International.
"The total loss experience is too often contentious, resulting in a long,
drawn out and costly claims settlement process. By contrast, WorkCenter
Total Loss helps carriers reduce settlement time and increase customer
satisfaction."
"J.D. Power and Associates, like Mitchell, is a data-driven and
customer-focused organization, which is why we are excited to continue the
alliance that has produced an innovative total loss claims solution since
2004. Our combined efforts allow us to help carriers reduce settlement
cycle time and increase customer satisfaction by creating an open and
transparent claims environment through fair and accurate loss valuations
that policy holders can easily understand and trust," said Finbarr O'Neill,
President of J.D. Power and Associates.
WorkCenter Total Loss is a statistically driven, fully automated single
solution that can optimize the total loss claims settlement process and
fully support the highest customer satisfaction initiatives -- available
via the web or as a stand-alone, desktop application. For more information,
please visit www.mitchell.com.
About Mitchell International, Inc.
Mitchell International, Inc. (www.mitchell.com) is a leading and trusted
provider of world-class information, process-enhancing workflow solutions,
and advanced software and specialized services to the Property & Casualty
Insurance Claims, Automotive Collision Repair, and Workers' Compensation
Industries. The company's robust and expansive portfolio streamlines the
entire claims and repair process using shared workspaces, decision-driven
software, and intuitive tools. Serving carriers, body shops, and other
commercial participants in the physical damage, auto-related medical and
workers' compensation claims processes, Mitchell facilitates millions of
electronic transactions between more than 30,000 business partners each
month to enhance their productivity, profitability, and customer
satisfaction.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
Web intelligence and customer satisfaction. The company's quality and
satisfaction measurements are based on responses from millions of consumers
annually. For more information on car reviews and ratings, car insurance,
health insurance, cell phone ratings, and more, please visit JDPower.com.
J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE : MHP ) is a leading global
information services provider meeting worldwide needs in the financial
services, education and business information markets through leading brands
such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D.
Power and Associates. The Corporation has more than 280 offices in 40
countries. Sales in 2008 were $6.4 billion. Additional information is
available at http://www.mcgraw-hill.com/.