SOURCE: Mitchell International

Mitchell International

March 10, 2015 08:00 ET

Mitchell Launches RepairCenter Hub to Enable Real-Time Communication and Collaboration for Repair Shops

Industry's First Platform Will Improve Efficiency, Reduce Errors and Raise Profits

SAN DIEGO, CA--(Marketwired - Mar 10, 2015) - Mitchell International, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced the release of RepairCenter Hub, the Property & Casualty industry's first real-time communication and collaboration platform. With built-in privacy controls, RepairCenter Hub leverages powerful social communication methods to enable collaboration within one and among several repair facilities.

"We are extremely excited about the release of RepairCenter Hub. We believe that effective communication is key to efficiently processing repairs, reducing service costs and increasing customer satisfaction," said Jim O'Leary, VP of Product Management. "With RepairCenter Hub, collision repairers can communicate and collaborate with staff all from one central location. Streamlined communications will lead to improved efficiency, reduction in errors and ultimately higher profits."

In addition to information sharing, RepairCenter Hub provides alerts and updates that notify users when actions need to be taken. Users can subscribe to jobs and receive real-time notifications for visibility into the repair process. Through these alerts, shops no longer have to seek out information during the repair process, streamlining communication and enabling proactive business decisions.

"RepairCenter Hub has been readily used by our repair facilities for the past few months," said Robert Waline, CEO of Herb's Paint and Body. "Hub has helped streamline communication and collaboration among our staff. The ability to consolidate real-time communications and events into a single repair order thread saves us time and headache."

Hub will be rolled out to all shops in North America over the next couple of months as part of the RepairCenter platform for the collision repair industry. To learn more about RepairCenter, visit www.repaircenter.mitchell.com.

About Mitchell
Mitchell International, Inc. is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. For more information, please visit www.mitchell.com.