SOURCE: Mitchell International

Mitchell International

June 12, 2014 08:00 ET

Mitchell Launches Reputation Manager in Canada to Improve Customer Engagement

New Social Tool Emphasizes Customer Engagement and Builds Brand Loyalty Through More Effective Communication Techniques

SAN DIEGO, CA--(Marketwired - Jun 12, 2014) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced the general availability of Reputation Manager, a module in RepairCenter™, to Canadian repair shops. The package provides shops the tools to keep customers informed during a repair, manage their online brand and gain business insights from customer survey data.

"In today's online world, customer referrals and retention go hand-in-hand with revenue growth, but often shops don't have the appropriate tools to deliver top-of-the-line customer service," said Anlin Sethi, Senior Manager of Product Management, Auto Physical Damage solutions. "Reputation Manager is a holistic customer management solution that improves the experience for both customers and shop managers."

The Reputation Manager tool adds to RepairCenter a powerful Text Analytics Engine and Customer Sentiment Dashboard that provides actionable data from open-ended survey questions and social media chatter. "The dashboard is a very quick and easy way to see how your business is performing," said Kelley Raz, Director of Operations for Kadel's Autobody. "When technology can provide the analysis for us and there is no need to spend hours reading a bunch of surveys, that is a good thing!"

Reputation Manager package includes:

  • Email and text message Vehicle Status Updates
  • Unlimited customer satisfaction Surveys
  • Enhanced reporting, subscriptions, and employee performance monitoring
  • A powerful text analytics engine applied to survey responses and social media comments
  • An interactive dashboard that provides actionable insight into customer surveys and social media chatter

About Mitchell
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.

Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has 2,000 employees. For more information, please visit