SOURCE: Mitchell International

Mitchell International

April 17, 2013 08:00 ET

Mitchell Recognizes Top Shops for Customer Satisfaction With 11th Annual AutocheX Premier Achiever Awards

SAN DIEGO, CA--(Marketwired - Apr 17, 2013) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty Claims and Collision Repair industries, announced today the recipients of the 11th annual AutocheX™ Premier Achiever Awards, recognizing auto body repair shops throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction.

For almost 25 years, AutocheX has been a leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell's RepairCenter™ Customer Experience Management (CEM) tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction reporting, analysis and research.

The annual Premier Achiever Awards honor auto body shops that consistently achieve extremely high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. In 2012, participating insurance programs included seven of the top 25 carriers in North America.

"It is a true privilege to partner with some of these highest performing, quality focused collision repair facilities in the industry," said Patrick Burnett, Associate Vice President of P&C Claims - Material Damage, at Nationwide. "We appreciate their dedication to consistently deliver a superior customer experience when customers are in need and congratulate them on their Premier Achiever Award."

Premier Achievers in 2012 represent 41 states across the U.S., as well as British Columbia, Canada, and include collision repair facilities of all sizes, from small, family-run businesses to large consolidators. The winners truly represent the best of the best, as there are over 50,000 shops in North America, with just under 400 shops gaining recognition this year.

"We are very excited to recognize North America's elite collision repair facilities. The AutocheX Premier Achiever Awards are such a fantastic way for participating repair shops to show their incredible accomplishments to their customers," said Jim O'Leary, Vice President of Mitchell Repair Solutions. "By constantly achieving excellence, they are able to show the industry how to create the best customer experience."

Because of the success of last year's "virtual" awards ceremony, AutocheX will once again be sending a trophy for winners to display in their facilities, access to an exclusive Premier Achiever Awards website where they can access congratulations messages from their insurance partners and Mitchell International leaders, as well as promotional materials to leverage the prestigious award in their marketing efforts. Since the award program was launched in 2002, AutocheX has presented almost 4,000 Premier Achiever Awards to industry-leading collision repair facilities.

For more information about RepairCenter CEM or Mitchell's other collision repair software solutions for auto body shops, please visit www.mitchell.com.

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.