SOURCE: Mitchell International

Mitchell International

February 27, 2012 04:00 ET

Mitchell Releases Claims Triage in WorkCenter™

Provides Configurable and Intelligent Assignment Routing at First Notice of Loss, Reducing Claims Settlement Time and Identifying Potential Total Loss Vehicles Upfront

SAN DIEGO, CA--(Marketwire - Feb 27, 2012) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty Claims and Collision Repair industries, today announced the immediate availability of Claims Triage, a powerful technology solution created specifically to streamline resource allocation decision-making for physical damage claims. Claims Triage empowers insurance carriers to determine the most efficient resource for an assignment at First Notice of Loss (FNOL), thereby improving customer satisfaction by accelerating claims settlement.

"Mitchell is continuously striving to improve the insurance claims experience with the most innovative solutions, driven by our data-centric approach to high performance claims management," said Paul Rosenstein, Vice President for Mitchell. "Claims Triage is another compelling example of our commitment to serving the unique property claims needs of our insurance clients."

Claims Triage eliminates assignment guesswork by defining questions and criteria around the status of the vehicle. This permits claims representatives to consistently route the assignment to the best resource for timely and accurate completion. WorkCenter simplifies the process of configuring the questions by providing a user interface that permits any authorized insurance user to update or change the questionnaire within minutes -- eliminating the manual changes that are typically required when handling FNOL within a claims management system.

Claims Triage is fully integrated within Mitchell WorkCenter™, an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit