SOURCE: Mitchell International

Mitchell International

October 05, 2011 06:00 ET

Mitchell RepairCenter™ Integrates With UpdatePromise.com™ to Enhance Repair Status Communication

Automated Text Messaging Functionality Enables Proactive Updates to Body Shop Customers

SAN DIEGO, CA--(Marketwire - Oct 5, 2011) - Mitchell International, Inc., a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced a technology integration with UpdatePromise.com™ to enhance its RepairCenterauto repair shop software with proactive repair status updates. UpdatePromise is a Web-based service provider that delivers automated repair status updates to auto collision shop customers via text message and e-mail.

The technology-enabled enhancement allows body shop users to manage delivery date promises, repair status updates, and customer responses from within the RepairCenter body shop software workspace. This integration ties RepairCenter data, UpdatePromise features, and a combined user interface for a truly seamless workflow experience -- taking production status from the shop floor to the vehicle owner with a simple click of a button. The widespread use of text messaging gives auto repair shops an excellent option to communicate and connect with their customers in a consistent, proactive way that is relevant to their specific needs and expectations.

"The integration with Mitchell RepairCenter and UpdatePromise.com gives repair facilities the ability to leverage the most advanced proactive status updating technology for collision repair shops and insurers," said Curtis Nixon, President of Flash of Genius, Inc., parent company of UpdatePromise.com. "We are excited about this partnership and look forward to serving the needs of Mitchell users across the country to help them communicate more effectively with their customers."

Jason Bertellotti, Vice President of Repair Solutions for Mitchell International, added, "Mitchell is pleased to offer enhanced repair statusing functionality through the integration with UpdatePromise.com. This partnership demonstrates our continuing commitment to innovation and technology leadership, and is an excellent example of Mitchell's dedication to working with best-in-class third party solutions to simplify operational processes and deliver greater value to our auto body shop customers."

About UpdatePromise.com™
UpdatePromise.com™ is a leading communication and information technology provider to insurers, collision repair facilities and auto-service related operations throughout North America. UpdatePromise.com has developed a totally unique approach to product development and deployment strategies in an effort to ensure the greatest possible value for its customers. UpdatePromise.com has created leading-edge products that simply outperform the competition at every level.

About Mitchell International, Inc.
Mitchell International, Inc. empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit www.mitchell.com.