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Mitchell's Leading UltraMate(R) 7 Now Gives Customers the Ability to Print Estimates in Spanish
Leading Information Provider Responds to Needs of Collision Repair Community by Helping to Improve Customer Satisfaction for the Spanish-Speaking Population
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - September 9, 2009) - Mitchell International, Inc., a leading
provider of information, workflow and performance management solutions to
the Property & Casualty claims and Collision Repair industries, today
announced that UltraMate® 7, the industry leading estimating solution for
both insurers and collision repairers, can now generate estimate printouts
in Spanish -- improving the collision repair experience for the significant
number of Spanish-speaking customers.
According to a 2007 study conducted by the U.S. Census Bureau, there are
currently 35 million residents in the United States that speak Spanish in
the home. In the southwestern states of California, Arizona, New Mexico and
Texas alone, approximately one-in-five persons speak Spanish as their
primary language. The prevalent use of the Spanish language can present
challenges to many shop owners, insurance staff and independent appraisers
who currently spend a great deal of time explaining estimates written in
English to Spanish speaking customers -- a process that UltraMate 7 now has
the ability to vastly improve.
Miguel Garcia, Estimator for Hourglass Collision in Tulsa, Okla., who has a
significant amount of experience with Spanish-speaking customers commented,
"This functionality will save me approximately 20 minutes per estimate,
which is a pretty great deal of time considering the amount of estimates
that come through Hourglass on a weekly basis. Now that I can provide a
print out in Spanish, I don't have to go over the estimate line by line
translating what each part and operation is. It allows me to provide a
more positive experience to many of our customers -- a number one priority
for the entire Hourglass team."
UltraMate 7 now helps facilitate customer communication by offering all
administrative headings and part names in Spanish. Provided as a free value
added option, the ability to generate print copies of Spanish language
estimates helps further Mitchell's fundamental goal of improving cycle time
and increasing customer satisfaction among the substantial Spanish-speaking
customer base.
"Many collision repair facilities and insurers across the U.S. have a large
number of customers whose primary language is Spanish. To maintain a high
level of customer satisfaction and business performance these facilities
and insurance providers must be able to clearly and concisely communicate
with their customers. By providing accurate and easy to understand
estimates in both English and Spanish, UltraMate 7 now performs better than
any other estimating solution in the market," said Jesse Herrera, Senior
Vice President of Marketing and Product Management for Mitchell
International.
UltraMate is Mitchell's advanced estimating system that helps create
estimates that are accurate, verifiable, and readily accepted throughout
the industry. UltraMate combines industry-leading database accuracy with
automated calculations and repair procedure pages that virtually eliminate
errors. Multi-user capability on Microsoft® Windows® networks further boost
productivity. UltraMate's advanced features such as parts lookup, parts
graphics printouts, and itemized totals help to streamline the estimating
process and assist in avoiding errors.
Customers can learn more about how to print out estimates in Spanish upon
receiving their August updates by viewing the UltraMate 7 What's New
document on Mitchell's Support Site at www.mitchell.com/go/printspanish.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Insurance
Claims and Automotive Collision Repair industries. The company's
comprehensive solution portfolio streamlines the entire auto physical
damage, bodily injury and workers compensation claims processes. Mitchell
enables millions of electronic transactions between more than 30,000
business partners each month to enhance partner productivity,
profitability, and customer satisfaction.