SOURCE: ServiceMax

ServiceMax

June 30, 2016 10:42 ET

Molecular Devices Expands Field Service Operations With ServiceMax to Drive Customer Satisfaction

Life Sciences Company Cites Consistent Growth in Service Operations Since Deploying Field Service Management Software

PLEASANTON, CA--(Marketwired - June 30, 2016) - ServiceMax, the leading provider of field service management solutions, today revealed new details around the success of its partnership with Molecular Devices. The Sunnyvale-based business, which provides critical components for the Life Science industry, including bioanalytical measurement systems, has seen consistent growth in service operations since deploying ServiceMax in 2012. The field service management platform has supported the company's drive to evolve service into a complete solution for the bioanalytical device industry.

Prior to onboarding ServiceMax software, the Molecular Devices team lacked a comprehensive data repository to provide its field technicians the most up-to-date customer and asset maintenance insights. Since rolling out the ServiceMax platform, they have seen a broad swath of benefits, both within its field service operations and its broader business objectives.

  • Surge in product quality: Automated notifications from Work Order resolutions feed through to manufacturing teams, helping to improve product quality and accelerate product enhancement.
  • New inventory model: With their newfound ability to directly track parts, Molecular Devices has been able to drive significant cost savings while improving on-time delivery.
  • Streamlined compliance: Increased access to data has enabled Molecular Devices to assist their customers in fulfilling regulatory standards and compliance by proactively scheduling equipment validations and certifications.

"As a company, we've always been driven to identify ways to enhance our customers' experience and provide them with the best service," said Jim Reutlinger, Director, Americas Service at Molecular Devices. "Implementing ServiceMax software was a natural fit for those goals, and has since enabled us to not only cut equipment downtime, but also empowered our broader business to become the complete solution for the life science equipment industry."

"We're thrilled to have the opportunity to expand our partnership with Molecular Devices," said Scott Berg, Chief Operating Officer at ServiceMax. "The growth in their business is evocative of our company's broader aims: to not only bolster field service management and streamline technician operations, but also support our customers in their efforts to expand and evolve their business."

About ServiceMax
ServiceMax leads the massive and global industry of field service management software -- an $18 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.servicemax.com.

About Molecular Devices
Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics. Molecular Devices is committed to the continual development of innovative solutions for life science applications. The company is headquartered in Silicon Valley, California with offices around the globe.

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