SOURCE: Momentum

Momentum

February 21, 2012 09:00 ET

Momentum's Automated Migration Tools Enable Trusted Transitions

New System Makes Switching Providers a Seamless Operation for Partners and Customers

AUSTIN, TX--(Marketwire - Feb 21, 2012) - Momentum, a leading provider of digital voice services and broadband management, announced today at the 2012 NCTC Winter Educational Conference the recent release of their automated migration tools.

Having migrated over 125,000 subscribers to date, Momentum has always had expertise in migrations and is proud to have now built and perfected a quality transition path that can quickly and successfully switch any number of customers from existing providers to our advanced platform.

"Just two weeks after signing our contract, we are completely switched over and everything about the migration went smoothly. There was no downtime -- we never lost a single modem; every single one came across and the entire conversion was complete in minutes," said Dolores Murphy, General Manager at Cherokee Cablevision -- one of three operators that have migrated OSS platforms to Momentum within the past 30 days. "Momentum's OSS interface is much improved over our previous partner's services and so user-friendly that our staff was navigating the new system within 10 minutes without ever having to refer to instructions."

The automated system with manual oversight that Momentum has developed ensures an efficient migration of an entire Voice and Broadband subscriber base across disparate business and operating rules, making use of standards-based APIs and increasing ROI by merging subscribers into a single, scalable infrastructure.

The migration process consists of 2 easy steps:

1. Data Collection: Information is gathered by an experienced migration coordinator. The types of data collected include subscriber, equipment, network, provisioning, and inventory information.
2. Defining Preferences: The services an operator delivers are completely customizable, including packaging, pricing, procedures, alert specifications, and reporting thresholds.

A good example of the simple, error-free migration process is how operators moving email customers from one OSS company to the next can complete the changeover in less than a minute. All this takes is the transfer of a billing token, a process which automated tools expedite to take only seconds, and the subscribers are fully integrated in the new support system with zero customer impact -- no email interruption, no subscriber changes required.

"The automated tools we have created at Momentum have helped us to transition tens of thousands of users, effecting migrations of phone and broadband services, provisioning, billing and device management within minutes. And with a precise cutover process that is handled during a scheduled off-peak activity time, OSS operators and wholesale voice resellers can easily move to our quality platform with the only noticeable change on the subscriber end being improved services," said Auri Vizgaitis, Momentum's Vice President of Information technology.

More About Momentum:
Momentum provides independent cable operators and municipalities throughout the U.S. private label residential and business digital voice solutions and the most comprehensive operational and managed support services for broadband and voice available. Momentum delivers reliability, quality and a lower total cost of ownership through the industry's first integrated platform of superior quality voice delivery and broadband management. For more information, please visit www.gomomentum.com.

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