SOURCE: Varolii

Varolii

December 08, 2010 09:00 ET

Monitronics Partners With Varolii to Provide Real-Time Communications for Home and Business Security

Companies to Improve Customer Care and Home and Business Protection by Introducing Cross-Channel, Automated Communications

SEATTLE, WA--(Marketwire - December 8, 2010) - Varolii Corporation, the market and technology leader in proactive outbound communications, is partnering with Monitronics International, one of the nation's largest business and home security alarm monitoring companies, to provide home and business owners with real-time updates and maintenance reminders to ensure top performance of security systems and superior protection. While Monitronics currently makes outbound customer service calls to check on a wide range of issues, Varolii's technology will enable personalized, cost-effective automated communications to reach customers in real-time and improve response and capture customer interaction.

The two companies will provide automated, proactive reminders to customers to keep security alarms working in the best possible condition and prevent potentially life-threatening situations. These automatic reminders mark an industry first for security services, and serve more than 700,000 Monitronics customers internationally.

"Varolii's services add an additional layer of customer care through automated voice communications for things like low battery notifications -- this is potentially life-saving information," said Mike Haislip, president and CEO of Monitronics. "Our customers' safety is our No.1 priority and this partnership increases our commitment to it."

Communications to homeowners will include reminders of bill payments, business and technology updates, and low battery notifications. Monitronics' security systems are equipped to send a signal when a battery is getting low and needs to be changed. Following the signal, Varolii will send an alert directly to the customers advising them to change their batteries -- an action that could save them from potential break-ins and security breaches.

Varolii is a cross-channel communication platform which creates a single conversation across all channels to provide recipients with clear, easily understood options to self-serve or take other action. The conversation is tailored to each individual recipient and powered by Varolii ID™, the only automated mass personalization technology on the market today. Varolii ID automatically analyzes the results of each individual's previous responses to customize messages across the various channels and knows when to use each channel for maximum response.

"Monitronics is the first home security company to use intelligent automated communications to proactively reach consumers with critical notifications," said John Pierson, senior vice president of services at Varolii. "This partnership provides consumers invaluable information on their home security systems to provide enhanced home protection while adding a new layer of customer care to the process."

About Varolii Corporation
 
Varolii is the market and technology leader in smart, automated communications. Its on-demand communication solutions help organizations easily and effectively reach and interact with large numbers of customers and employees, reducing operational costs and improving service. Varolii provides the industry's only cross-channel communications technology, which blends voice, SMS and email into a single conversation and provides recipients with multiple options to take action. At the heart of the on-demand platform is Varolii ID™, which automatically analyzes each recipient's past responses to personalize future communications. With Varolii, organizations can execute true 1-to-1 communication on a large scale, achieving better results from fewer notifications. More than 380 companies trust Varolii to send over four million communications every business day. For more information, visit www.varolii.com.

About Monitronics
Founded in 1994, Monitronics International (ISC West Booth 16077) is one of the nation's largest, fastest-growing business and home alarm system monitoring companies. Headquartered in Dallas, Monitronics provides security monitoring services to more than 700,000 residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. As the recipient of the 2008 and 2010 Frost & Sullivan Company of the Year, Monitronics is a recognized leader in the industry and earns the trust of its customers every day.

Contact Information

  • For more information:
    Jessica Kendall
    Edelman PR
    206-268-2231 (office)
    210-859-6971 (mobile)
    Email Contact