SOURCE: Monolith

Service Level Management, SLM, SLA, IT infrastructure management

November 09, 2010 08:07 ET

Monolith Joins TM Forum -- Demonstrates Unique Service Level Management Solution

Company's Unified Presentation Layer Enables Better Video Service Availability for Cable Industry

ORLANDO, FL--(Marketwire - November 9, 2010) -  TM Forum -- Monolith Software, provider of the market's first, and only, unified IT infrastructure management software, today announced its TM Forum membership and participation within the forum's Forumville -- a demonstration of innovative business and technology solutions based on TM Forum best practices and standards from industry experts. Monolith will demonstrate its unique Unified Presentation Layer solution to specifically address the challenge of video service level management via unified IT infrastructure management, November 9th - 11th, Rosen Shingle Creek, Orlando, Fla.

"The TM Forum is very pleased to welcome Monolith Software as a member. With their expertise in unified IT infrastructure management and demonstrated ability to help cable companies deliver better video service level management, we feel they will make a positive contribution to the work of the TM Forum and our industry," said Apostolos Kallis, Senior Vice President, Sales & Account Management, TM Forum.

Monolith Software is quickly becoming the preferred choice of service providers to strengthen their offerings, help reduce the number of service interruptions and retain more customers. Monolith Software's President, Jeff Parker, elaborates on his company's unique approach: "Monolith has introduced the concept of the 'Unified Presentation Layer,' a new approach to properly address service visibility issues that cable providers are currently attempting to cure with their aging framework architectures and lack of a common interface and database."

The Unified Presentation Layer also addresses the IT infrastructure dilemma of current management silos not aligning with cable providers' new converged services model. This service degrading issue is alleviated by offering:

For more information on how Monolith Software aids service providers, please view Monolith's customer release, Performance and Capacity Management Software Selected by IBBS: http://www.monolith-software.com/news-and-events.

For more information about Monolith Software, please phone 312-957-6470, or email info@monolith-software.com.

About Monolith Software
Monolith Software is the first, and the only, unified IT infrastructure management software. It is built from the ground up as a single code structure that normalizes data to provide multi-tenant, customizable, end-to-end views. Accessible through real-time dashboarding, this unique, unified approach streamlines and enhances fault, availability, performance, correlation, discovery and topology mapping. The result is a simplified process for Service Assurance and Service Level Management. Comprehensive granular visibility, never before available by using disparate legacy tools, increases operational efficiency and allows for enhanced customer intimacy.

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