SOURCE: Monolith

Monolith Software, network performance management, applications performance management

September 14, 2010 08:17 ET

Monolith Keeps Spirits High at Pernod Ricard With Visibility and Monitoring

Leading Spirits and Wine Company Leverages Monolith Software to Dramatically Improve Application Availability and Mean-Time-to-Repair of Core IT Networks in the Americas

ST. CHARLES, IL--(Marketwire - September 14, 2010) -  Further solidifying its reputation as providing the market's most versatile visibility and monitoring software, Monolith Software (www.monolith-software.com), today announced that Pernod Ricard Americas is using Monolith's solution to simplify the monitoring and management of its IT infrastructure -- ensuring reliability and availability of core IT services. 

According to a recent whitepaper by noted author Roger Sessions titled, "The IT Complexity Crisis: Danger and Opportunity," it is estimated that IT failures end up costing a global economy upwards of $6.2 trillion yearly. To protect against such failures, and to reduce the complexity of managing its IT infrastructure -- which serves 3,500 users in North and South America, covering 300 servers and 200 switches and routers -- Pernod Ricard decided to search for expert outside IT support.

"It's essential that we keep applications up and running with little downtime," said Anne Marie Schofield, director of Infrastructure and Data Center Operations, Pernod Ricard Americas. "The bottom line is that for every minute an IT service is down, it costs our company money. This is why monitoring software is so important."

Schofield continued, "Our goal is for IT to become a strategic asset to the business. Cost-effective and rapid resolution to any IT management failures is a primary way to accomplish this."

Pernod needed a better way to monitor IT services at its regional data center in Ontario, Canada -- which services both the US and Mexico. The center serves as the backbone for the entire region, providing management, messaging, network, server, client and IT operations technology services.

For companies like Pernod Ricard Americas, Monolith's visibility and monitoring software provides fault, network performance management, systems management, application performance management and service level management with integrated IT dashboards. It is uniquely built from the ground-up on a single code base. The result is real-time information to prevent, diagnose and repair network, system, device, application and telecommunications failures. 

As little as two years ago, Pernod Ricard Americas was leveraging one of "The Big Four" management vendors to help ensure the reliability of their infrastructure. The company quickly realized that the software solution was not up to the task.

Said Schofield, "One of our key success factors is a high-level reporting feature to immediately show my bosses a graphic interface, demonstrating SLAs out-of-the box -- the other solution couldn't deliver that. Additionally, it was difficult to manage, as the solution required a complex set of agents installed for each end-point of our infrastructure. The software solution also wasn't automated and required us to write a lot of custom code and scripts to get the reporting necessary."

After exploring several options, Pernod Ricard Americas realized that Monolith's software solution was the answer: "Monolith provided us simplicity right out of the box. Since it does its own polling and actively seeks IP ranges, there's no need for complex scripts or rules-writing. The high level reporting features also empowered us to provide senior management with a real-time picture of the infrastructure and how it is performing," continued Schofield.

Key for any IT management solution adopted by Pernod Ricard Americas was the ability to monitor core application services, CPUs, disk memory -- the very "heartbeat" of the network. Ensuring this strong and steady heartbeat is at the core of success or failure.

Schofield continued, "We have many high-availability application services. At times, it appeared that while the server was up, the application would still be down. We needed to quickly get to the root-cause of the problem whether it is an issue with the server or application itself. We just don't have time to play around writing rules and scripts. Monolith handles it all automatically out-of-the-box."

Moving forward, the company plans to expand its use and standardize with Monolith. "Now, we have the high-end IT dashboard necessary to get a quick and simple view into the real-time performance and availability of core business applications. This enables us to not only meet, but exceed our SLA agreements. Moving forward, I'd like to standardize on one IT management solution -- and the answer is clearly Monolith," concluded Schofield.

For more information on Monolith Software's network management software / application performance management software please view the following white paper: A Phased Approach for Building a Next Generation Network Operations Center.

Monolith's platform is available today direct from Monolith Software. For more information please phone, 1.800.376.8308 or email, info@monolith-software.com.

About Monolith Software
Monolith Software offers the industry's most flexible IT management software designed to increase the operational efficiencies of network operations centers (NOCs) while delivering a fully integrated, open architecture platform for managing fault, availability and performance management.

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