SOURCE: Monolith Software

Monolith Software, The first, and only, unified infrastructure management software.

October 23, 2014 09:00 ET

Monolith Software Announces U.S. Patent Grant for Organic Knowledge Base Automation

FRISCO, TX--(Marketwired - October 23, 2014) -  Monolith Software, the leading provider of next generation, unified service assurance solutions, today announced that the U.S. Patent Office has granted patent number 8,756,301 to Monolith Software for Systems And Methods For Organic Knowledge Base Runbook Automation.

"As service assurance-focused operations groups manage the introduction of increasing complexity on more virtualized networks, this patent demonstrates Monolith Software's continuing efforts to simplify and unify service assurance," said Bill Cannon, CEO of Monolith Software. "AssureNow users leverage organic knowledge base automation to decrease workflow, ensure operational procedures, and manage complexity for next generation technologies."

The patent covers AssureNow's automation capability for service assurance. When AssureNow receives an event, it executes the appropriate policy for that event whether it is remediation of a problem, discovery of more information, or enrichment and correlation to other data sources. If the event is unknown, an operator can choose from a set of policies or assign a new policy to be automated. AssureNow works by using an embedded wiki knowledge base to allow operators to organically grow and collect intelligence around network resources, services, applications, and customers.

Many operational disruptions can be remediated with simple resolution steps that AssureNow can store and perform without operator intervention providing teams with a powerful tool to reduce workloads and increase operational efficiency. Additionally, some complex disruptions require more information be gathered as close to the time of disruption as possible. AssureNow can query resources, services, and applications for more information.

"This patent illustrate how the benefits of a unified Service Assurance platform pays dividends once more. A consistent issue found by most solution owners is the time and effort required to review and action feedback from operators," said David Cunningham, Chief Solutions Architect at Eirteic. "By bringing together AssureNow's Knowledge Management and RunBook Automation functions, operators become empowered, freeing up time typically spent with the chore of managing and administrating  the OSS platform and instead allowing them to focus on the core business of assuring services."

About Monolith Software

Monolith Software provides a next generation, service assurance solution that unifies fault, performance, topology, and service level management in a single scalable platform. Built on a single codebase, our multi-tenant AssureNow™ platform uses an open and unified approach for data collection, enrichment, visualization, and reporting. Leading telecommunications, managed service providers and enterprises, including Broadvox™, eircom, Equinix, Oracle, Tata Communications, and Tele2 use Monolith to unify and simplify their infrastructure management, and consolidate disparate and legacy tools on to a single platform to significantly reduce operations costs and assure delivery of new services and enhance customer experience. For more information, visit

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