SOURCE: Monolith Software

Monolith Software

April 01, 2014 08:30 ET

Monolith Software Enables Service Providers to Achieve End-to-End Customer Experience and Operational Efficiency With Unified Service Assurance

Monolith Software's Latest White Paper and Upcoming Webinar Provide Information on and Examples of the Benefits of Implementing Unified Service Assurance

RICHARDSON, TX--(Marketwired - Apr 1, 2014) - Monolith Software is enabling service providers to improve end-to-end customer experience management, operational efficiency and business agility through tools consolidation with unified service assurance. It recently released a white paper and will soon host a webinar on the topic with Patrick Kelly, Research Director at Analysys Mason; Allan Rochford, Head of Service Management at eircom; Patrick Buttimer, CEO of Eirteic; and Bill Cannon, CEO of Monolith Software.

"It is difficult for organizations to optimize customer experience management, improve operational efficiency, and create an agile environment because they have too many siloed infrastructure management tools," said Bill Cannon, CEO of Monolith Software. "Monolith and its partners like Eirteic have shown over and over again that it is possible to unify and consolidate disparate monitoring tools to achieve these objectives, and we are proud to be educating service providers with an in-depth look at the benefits of unified service assurance."

The "Consolidating Disparate Tools with a Unified Solution for Superior Service Assurance" white paper was released earlier last month. It provides details on the befits to operational efficiency and business agility through the retirement of disparate and legacy monitoring tools, and it includes an ROI model and TCO calculator that was validated by partners and customers as well as real-world examples of how organizations have reduced the size and complexity of their IT and OSS environments.

The "Achieving End-to-End Customer Experience and Business Agility with Unified Service Assurance" webinar, which will be held on April 9 at 9 AM ET / 1 PM GMT, will focus on ways to achieve end-to-end customer experience, business agility and operational efficiency through the implementation of a unified service assurance platform. The webinar features an Analysys Mason assessment of the market and challenges in delivering mobile data and digital services as well as a customer case study showcasing the implementation of a next generation service management center and replacement of multiple, disparate technology tools with a single, end-to-end service assurance solution. eircom, a Monolith Software customer, and service delivery partner, Eirteic, will discuss their business before deployment of the Monolith Software solution and the benefits they have achieved since.

"The benefits of the AssureNow platform over legacy OSS platforms are many, but the one that stands out to the majority of our customers is the speed of deployment," said Patrick Buttimer, CEO of Eirteic. "Faster deployment means lower costs, with increased revenues due to services being available more quickly. In other words a win-win situation. Our proven deployment methodologies, experienced consultants, and our partnering approach to projects are the main reasons companies are choosing Eirteic and Monolith Software for their service assurance projects."

About Monolith Software
Monolith Software provides a next generation, service assurance solution that unifies fault, performance, topology, and service level management in a single scalable platform. Built on a single codebase, our multi-tenant AssureNow™ platform uses an open and unified approach for data collection, enrichment, visualization, and reporting. Leading telecommunications, managed service providers and enterprises, including Broadvox™, eircom, Equinix, Oracle, Tata Communications, and Tele2 use Monolith to unify and simplify their infrastructure management, and consolidate disparate and legacy tools on to a single platform to significantly reduce operations costs and assure delivery of new services and enhance customer experience. For more information, visit

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