SOURCE: Monolith Software

Monolith Software

January 29, 2013 10:00 ET

Monolith Software's Unified Service Assurance Platform Leveraged by CHR Solutions

Platform Enables CHR Solutions' Managed Service Offerings to Provide Enhanced Efficiencies

ST. CHARLES, IL--(Marketwire - January 29, 2013) - Monolith Software, the industry's first and only unified infrastructure management technology, today announced that CHR Solutions' Managed Services offerings use Monolith's unified service assurance platform, mSuite ITM. CHR Solutions leverages the full feature set of mSuite ITM including event management, metric management, topology mapping, service level management, and customizable dashboards. By performing these functions using Monolith's single code base, single database, and single mediation engine platform, CHR delivers enhanced efficiencies to their customers. 

CHR Solutions provides its Managed Service customers with customized dashboards with company logos tailored to their specific needs. They use Monolith as the Top Level "Manager-of-Managers" that rest on any other monitoring solution to allow clients the ability to leverage their existing legacy environment and provide more robust real-time dashboards to meet their monitoring needs. Utilizing Monolith's SLM Module, CHR is able to provide real-time Service Level Management views across multiple locations, systems, or applications. "Monolith Software's unified service assurance platform allows us to provide our clients with better insight and a higher quality of service," says Marc Hayden, Head of Sales and Marketing, CHR. "This solution promotes productivity and agility, while managing operational costs." 

According to William T. Cannon, CEO of Monolith Software, "CHR Solutions is focused on their clients' success. With Monolith's unified service assurance platform, CHR Solutions' Managed Services deliver fault, metric, topology, and SLA monitoring information in a single platform that enables better service, increased efficiencies, and a higher quality customer experience."

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About CHR Solutions

CHR Solutions is the leading single-source provider of business process outsourcingengineeringsoftware, cloud and managed IT services to communications service providers around the world. Our team of industry experts helps clients grow revenue, improve operations, manage risk and align technology. CHR serves over 900 clients, and employs approximately 500 team members with eleven offices and two network operating centers in six states and two countries.

About Monolith Software

Monolith Software is the industry's first, and only, unified infrastructure management software. Monolith offers a comprehensive, fully integrated solution that provides one consistent rules engine for data acquisition, one unified data warehouse allowing unprecedented access to decision-enabling data, and one, consolidated multi-tenant interface for expanding access to deeper business intelligence. Accessible through real-time dashboarding, this unique, unified approach streamlines and enhances fault, availability, performance, correlation, discovery and topology mapping. The result is a simplified process for SLA management and capturing network KPIs. Comprehensive granular visibility, never before available by using disparate legacy tools, increases operational efficiency and allows for enhanced customer intimacy.

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