SOURCE: Moogsoft


July 01, 2015 08:00 ET

Moogsoft Announces Strategic Partnership With HCL Technologies to Address Service Assurance Modernization Market for Cloud, SDI and IoT

Incident.MOOG's Big Data Approach Enables HCL to Lead AUTOPS Transformation for Global Enterprises

SAN FRANCISCO, CA--(Marketwired - Jul 1, 2015) - Moogsoft, the leading provider of big data operations analytics and situation management for enterprise service assurance, today announced a strategic alliance with HCL Technologies (NSE: HCLTECH), a leading global IT services provider. The partnership will address the substantial market opportunity to modernize IT service assurance for large enterprises, so companies can move faster with innovations in the highly competitive new era of software redefining business.

HCL will act both as a worldwide reseller of Incident.MOOG to global enterprises and telecom providers, as well as integrate the Moogsoft platform as the Manager of Managers (MoM) layer within HCL AUTOPS and deliver it as part of its MTaaS Platform. MTaaS is an award-winning business service management platform for large enterprise customers and AUTOPS capability has been available for over a decade on the platform. MTaaS was one of the first industrialized platforms to offer BSM and ITSM tools as a service to enterprise customers, who in turn can consume it using hybrid delivery models. In addition to partnerships with leading technology providers, MTaaS also combines IP solutions, frameworks and best practices as a service. HCL chose Moogsoft to add more autonomics, machine learning, and self-healing capabilities across its service offerings.

"Our constant endeavor is to provide best-in-class functionality for service assurance so our customers can outperform with IT and software. HCL has started upgrading its 70-plus global customers on MTaaS platform proactively to this platform and shortly customers will start getting the benefits of the latest in machine learning and autonomics," said Kalyan Kumar, SVP & chief technologist - ITO. "Moogsoft's machine learning and socialized workflows are the future of Operations Integration to deliver a Multi Supplier, MultiCloud Service Integration & Management for the next-gen enterprise, essential innovations for our customers to scale the operations of multiple technology domains and improve support teams with automation and collaboration."

HCL is the first managed service provider to revamp its IT service assurance offering using automated machine learning and situation-driven workflows. The move to new technologies like Cloud, Software Defined Infrastructures (SDI), Mobile and the Internet of Things (IoT) increases the raw event and log rates exponentially, overwhelming operational support staff. Legacy monitoring tools and services simply cannot scale to address the complex and dynamic outputs of these modern IT architectures. Using machine learning to automatically reduce the big data steams to contextual situations, Moogsoft helps customers uncap their operational data, detecting faults earlier, and streamlining workflow for faster remediation -- all without increases in support resources.

"HCL demonstrates continuous innovation as a clear leader redefining the outsourced IT services market, and we felt it crucial to our expanding business to solicit their partnership," said Phil Tee, CEO of Moogsoft. "HCL significantly expands Moogsoft's reach to support global enterprises, along with access to comprehensive service delivery and high-scale IT systems operations acumen."

About Moogsoft

Moogsoft is the leading provider of Situation Management for the new era of IT, merging adaptive machine learning and socialized workflows into next-generation IT incident detection and remediation management. Its flagship service, Incident.MOOG, detects anomalies in real time to reveal service-affecting incidents as they unfold, dramatically reducing Mean-Time-to-Detect (MTTD) and Mean-Time-to-Resolve (MTTR), and enables knowledge capture and reuse through collaborative "Situation Rooms." Moogsoft's founders are the original team behind IBM Tivoli Netcool and RiverSoft. The company is backed by Wing Venture Capital, Redpoint Ventures, Cisco Investments and others. For more information, visit and follow us on Twitter at

About HCL Technologies

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL's organizational beliefs of 'Employees First, Customers Second', 'Trust, Transparency and Flexibility', and 'Value Centricity' empower its 104,184 Ideapreneurs to create real value for customers by delivering a Relationship Beyond the Contract. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 5.8 billion, as on 31st March 2015 (on LTM basis). For more information, please visit

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