SOURCE: Moogsoft


February 24, 2015 08:00 ET

Moogsoft Releases Microsoft SolutionPak for Incident.MOOG to Improve Monitoring Across Microsoft Enterprise IT Environments

Incident.MOOG Applies Machine Learning to Detect Problems Earlier Across Applications, Services, and Data Center Infrastructures

SAN FRANCISCO, CA--(Marketwired - Feb 24, 2015) - Moogsoft, the leading provider of operational intelligence for the new era of IT, today announced the availability of its Microsoft SolutionPak for Incident.MOOG. This SolutionPak helps enterprises to better manage alerts from Microsoft servers and applications, contextualizing data with other elements in the IT environments to ensure that incidents are detected as they unfold in real-time. Microsoft reports that Windows Server holds around 75 percent of the market share for x86 server operating systems. Moogsoft's Microsoft SolutionPak integrates with Microsoft's System Control Operations Manager (SCOM) and extends Incident.MOOG's capabilities to this large audience of enterprise IT infrastructures that leverage Microsoft Exchange, Microsoft SQL Server, Microsoft Windows Servers and more.

"Thousands of enterprises spend too much time processing alerts from their IT environment simply because their legacy event managers can't automate within the ever-growing complexity of today's applications and infrastructure," said Rob Markovich, CMO at Moogsoft. "By acting as a manager of managers for IT operations teams to correlate Microsoft server alerts with event data from the rest of the IT environment, we create an agile operational workflow across disparate tools to see what's happening in one place in order to remediate cross-domain problems earlier."

Currently, Microsoft SCOM lacks the intelligence required to correlate events across the enterprise data center. When incidents do occur, IT teams must manually cross-reference against multiple tools to learn of and then troubleshoot service-affecting issues. Many complex incidents go undetected as a result of this process. Moogsoft is the first to develop an adaptor to ingest Microsoft SCOM events and alerts. With Moogsoft's Microsoft SolutionPak, IT teams can automate event data collection from across their IT stack into Incident.MOOG, then clean and contextualize the data into situations for faster identification of root cause. Once an incident has been detected, Incident.MOOG creates a "Situation Room" where appropriate IT operational stakeholders can come together and collaborate to resolve the issue quickly.

Incident.MOOG's Microsoft SolutionPak consists of a Link Access Module (LAM) for importing events and alarms from Microsoft System Center Operations Manager (SCOM). Additional LAMs are selectable the SolutionPak, including out-of-the-box integrations for:

  • Application performance monitoring (APM) tools, such as the AppDynamics LAM
  • Data center infrastructure monitoring (DCIM) tools, such as the SolarWinds LAM
  • Application log formats, such as the WinSyslog LAM

"Incident.MOOG's ability to ingest alerts from the Microsoft infrastructure in an enterprise data center makes it a truly unique IT operational management solution," said Andy Fleck, Business Development Director at Innovise, a leading IT consultancy in the UK. "Servers monitored by SCOM are widely used in production across our financial and insurance clients, and Moogsoft's ability to correlate SCOM data with the rest of the IT stack significantly assures the data center services these corporations depend upon."

The Microsoft SolutionPak is now available for Incident.MOOG users globally. Pricing is based on the quantity of managed elements generating event data into Incident.MOOG. For enterprises with up to 500 managed elements, pricing begins at $2,000 per month. For more information, please contact Moogsoft at

For more information on Moogsoft's integration with Microsoft SCOM, visit the Moogsoft blog here.

About Incident.MOOG
Moogsoft's flagship product, Incident.MOOG, is an IT incident early warning and collaborative remediation system used by web-scale enterprises and service providers within IT Operations Management (ITOM), IT Service Management (ITSM) and DevOps teams. Using patent-pending machine learning technology, Incident.MOOG automates the early detection of service failures, reduces the noise without dependence on preset rules or models, creates contextualized situations and then orchestrates rapid restoral of business services.

About Moogsoft
Moogsoft is the leading provider of operational intelligence for the new era of IT, merging adaptive machine learning and socialized workflows into next-generation IT incident detection and remediation management. Its flagship service, Incident.MOOG, detects anomalies in real time to reveal service-affecting incidents as they unfold, dramatically reducing Mean-Time-to-Repair (MTTR), and enables knowledge capture and reuse through collaborative "Situation Rooms." Moogsoft's founders are the original team behind IBM Tivoli Netcool and RiverSoft. The company is backed by Wing Venture Capital, Redpoint Ventures, Cisco Investments and others. For more information, visit and follow us on Twitter at

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