SOURCE: Moogsoft

Moogsoft

November 11, 2014 08:00 ET

Moogsoft's Incident.MOOG Receives Integration Certification From ServiceNow

A Next-Generation Manager of Managers, Incident.MOOG Enables Continuous Availability and Service Quality

SAN FRANCISCO, CA--(Marketwired - Nov 11, 2014) - Moogsoft, the leading provider of operational intelligence for the new era of software announced today it has received certification of its integration with ServiceNow. This certification signifies Incident.MOOG's successful completion of a set of defined tests focused on integration interoperability, security and performance. The certification also ensures utilization of best practices in the design and implementation of Incident.MOOG's integration with ServiceNow.

Incident.MOOG is a next-generation manager of managers (MoM) for IT Ops and DevOps management. It improves IT operational efficiency with adaptive machine learning to detect abnormalities in application, service and infrastructure behavior in real time, instead of depending on brittle rules and models. It also creates a dynamic teaming environment for stakeholders to accelerate resolution and knowledge sharing. The integration with ServiceNow allows customers to generate a ServiceNow incident from data held in an Incident.MOOG situation, share a narrative between the situation and incident, and provide support for a closure model. This allows customers to bridge the gap between uncorrelated events, and service incidents more quickly than is typical in disparate environments. The result is dramatic and measureable improvement in workflow, detecting emerging problems days faster than existing tools, and reducing actionable trouble tickets by 80 percent or more.

"All too often, customers report outages before IT is aware of the problem, creating an avalanche of trouble tickets and desperate 'all hands' calls to resolve the issue," said Mike Silvey, co-founder and executive vice president of business development at Moogsoft. "Incident.MOOG detects problems before customers complain and orchestrates efficient workflows to restore service. The integration of Incident.MOOG will transform the incident management process and bring it into the twenty-first century."

"As the UK and EMEA reseller of Incident.MOOG and a ServiceNow Preferred Solutions Partner, Innovise ESM helped develop the initial integration between Incident.MOOG and ServiceNow. We saw the value in moving away from managing alerts from discrete devices to managing situations that impact customers," said Andy Fleck, Moogsoft business manager at Innovise ESM. "This opens up new possibilities in terms of incident early detection, trouble ticket reduction and focusing work effort on higher-value tasks, while operating in an agile application and infrastructure environment."

"As a ServiceNow Master Solutions Partner and a facilitator of critical integrated technologies, Fruition Partners sees the enormous potential of Incident.MOOG to foster tighter collaboration between IT Operations and IT Service Management," said Patrick Stonelake, chief growth officer at Fruition Partners. "This connection is of great interest to our customers, as they continue to move toward dynamic cloud environments and continuous delivery of applications and services."

Moogsoft will share details about Incident.MOOG integration with ServiceNow in a webinar on Nov. 12, 2014.

About Moogsoft
Moogsoft is the leading provider of operational intelligence for the new era of software, merging adaptive machine learning and socialized workflows into next-generation IT incident detection and remediation management. Its flagship service, Incident.MOOG, detects anomalies in real time to reveal service-affecting incidents as they unfold, dramatically reducing Mean-Time-to-Restore (MTTR), and enables knowledge capture and reuse through collaborative "Situation Rooms." Moogsoft's founders are the original team behind IBM Tivoli Netcool and RiverSoft. The company is backed by Wing Venture Capital, Redpoint Ventures, Cisco Investments and others. For more information, visit www.moogsoft.com and follow us on Twitter at http://twitter.com/Moogsoft.

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