SOURCE: Cincom Systems

Cincom Systems

May 07, 2013 08:56 ET

MTL Insurance Deploys Cincom's Document Communications Software

Life Insurer to Improve the Policyholder Experience With Cincom Eloquence

CINCINNATI, OH--(Marketwired - May 7, 2013) -   MTL Insurance Company® (MTL), a premier provider of whole, term, and universal life insurance and annuities to individuals, families and businesses and a member of the Mutual Trust Financial Group (, and Cincom Systems, a worldwide software provider, announced today that MTL has successfully deployed Cincom Eloquence® ( as its enterprise customer communications system. MTL elected to implement Cincom Eloquence using a phased approach with the initial deployment supporting interactive document communications for its customer service processes. Expansion to include batch production of correspondence and policies is currently underway, with full deployment expected later this year.

"After an extensive evaluation of several vendor solutions, we selected Cincom Eloquence as our single solution for interactive, real-time document generation as well as batch production applications," says Kathleen Biwer, FLMI, Director, Internal Projects, at MTL. "Cincom's long history of helping insurers convert from legacy systems quickly and effectively as well as their US-based professional services and support teams were key factors in our decision to implement Cincom Eloquence."

MTL sought a single, modern communications application to replace its legacy system and gain the functionality and flexibility to support end-to-end communications for all its applications and lines of business. Seamless integration with MTL's administration system streamlines interactive document generation by auto-populating workflows with data and then merging it with user-entered information. Additional improvements and cost savings will be achieved in the automation of policies by harnessing transactional data to automatically trigger batch production of customized policies. Once generated, document communications can be placed into a review and approval workflow, delivered electronically, printed locally or centrally, and archived in MTL's OnBase (Hyland Software) content management system.

"Streamlining our document communication processes is a critical element in improving the overall customer experience for our policyholders," explains Geri Gaughan, JD, Senior Vice President, General Counsel and Secretary at MTL. "We currently invest considerable resources and time developing, testing and generating document communications. With Cincom Eloquence, we foresee improving time-to-market by as much as 50%, which represents real savings that we can pass back to our policyholders."

About MTL Insurance Company®
MTL Insurance Company®, a member of Mutual Trust Financial Group, was established in 1904. While it provides a variety of innovative insurance and annuity products designed to serve the diverse needs of policyholders, it is best known as "The Whole Life Company"® because of its leadership in participating whole life insurance.

About Cincom (
For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to or visit the company's website at

Trademarks: Cincom, the Quadrant Logo, and Cincom Eloquence are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2013 Cincom Systems, Inc.
All Rights Reserved

Contact Information

  • Media Contact:
    Jessica Lovejoy
    Corporate Public Relations
    Cincom Systems

    Media Contact:
    Elizabeth Cicchetti, FLMI, ACS
    Senior Marketing Communications Specialist
    MTL Insurance Company