SOURCE: Mu Sigma

Mu Sigma

March 30, 2011 14:26 ET

Mu Sigma Ranked No. 1 Across Most Parameters in Datamonitor's Black Book of Outsourcing KPO Rankings

CHICAGO, IL--(Marketwire - March 30, 2011) - Mu Sigma (, a leading provider of decision sciences and analytics services, has been ranked the No. 1 Knowledge Process Outsourcing (KPO) organization worldwide in Datamonitor's annual Black Book of Outsourcing (BBO) 2011 KPO Rankings, placing it ahead of industry players such as IBM, Genpact, Accenture, Capgemini, Evalueserve and Infosys.

Mu Sigma's first place ranking places it at the forefront of the KPO industry, across a range of parameters including Financial benefits, Shared goals, Risk mitigation, Partnership approach, Corporate reputation, Future orientation, Skills and resources, Requirement awareness and Problem resolutions.

Datamonitor's survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. The BBO Rankings are strictly based on responses from surveys of 2,751 global clients of outsourcing suppliers. Vendors can neither influence nor opt out of the balloting process. Developed in 2004, the study is widely recognized as the only independent industry standard for measuring customer satisfaction in the global services industry. Clients use the Black Book of Outsourcing to determine strengths and weaknesses of individual vendors, establish industry benchmarks to determine desired satisfaction ratings, negotiate contract terms to ensure desired outcomes are achieved, and better understand trends in outsourcing satisfaction by service, industry and geography.

Eamonn Kennedy, Black Book of Outsourcing research director at Datamonitor, said, "Placing first in the ranking is an esteemed accomplishment that places Mu Sigma at the forefront of the KPO sector. Companies that acquire such status do so because of their unparalleled dedication to their customers. It has been clear from our survey evaluations that Mu Sigma has repeatedly been identified as a valued provider for client organizations to partner with."

"It is an honor for us to be ranked No. 1 among KPO service providers, and I want to thank our clients first and foremost for partnering with us and being such strong advocates," said Dhiraj Rajaram, Founder & CEO, Mu Sigma. "Companies today have vast amounts of data that they have collected over the last few decades. To understand all this data, Decision Sciences is going to play a much bigger role in the coming years. We at Mu Sigma are very excited to be a part of this revolution and we believe that we are not just building a company, but building an industry." 

About Mu Sigma
Mu Sigma is headquartered in Chicago, with its main delivery center in Bangalore, India, and is arguably the world's largest pure-play decision sciences and analytics services company. It is a leading provider of decision science and analytics services, helping companies institutionalize data-driven decision making, by integrating the disciplines of business, math, and technology in a sustainable global delivery model. Mu Sigma works with market-leading companies across multiple verticals, solving high impact business problems in the areas of Marketing, Supply Chain and Risk Analytics. With over 40 Fortune 500 clients, Mu Sigma has disrupted the analytics industry by integrating the disciplines of business, math, and technology in a sustainable global delivery model. Further, analytical assets developed by Mu Sigma's innovation and development team ensure a competitive edge to clients.

Contact Information

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    Kerry Metzdorf
    Plum Advisors
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