SOURCE: N-able Technologies

N-able Technologies

October 07, 2013 08:00 ET

N-able Launches Industry's First MSP Playbook to Provide End-to-End Business and Technology Guidelines to MSPs Worldwide

New "How To" Business Playbook Gives MSPs Step-by-Step Advice for Successfully Building and Growing a Profitable Managed Services Business

OTTAWA, CANADA--(Marketwired - Oct 7, 2013) - N-able by SolarWinds, a global leader in remote monitoring and management (RMM) and service automation software, today launched the industry's first MSP Playbook which delivers best practices and step-by-step business and technology guidelines to managed service providers (MSPs) worldwide. Designed as an end-to-end business plan, the new MSP Playbook is valued at more than $50,000 and provides new and established MSPs with the checks and balances needed to build and maintain a successful managed services practice.

Now available exclusively to N-able partners worldwide for a fee, the new MSP Playbook complements N-able's N-central® RMM and MSP service automation platform and covers nearly every aspect of the MSP business model. The e-book dives deep into the best practices, growth strategies and proven tactics of today's most successful MSPs, providing a roadmap for delivering high performance, proactive managed services. A preview of N-able's MSP Playbook can be found at

With more than 13 chapters, N-able's MSP Playbook details how to build, buy or outsource a network operations center (NOC), how to price services, organize a winning sales and support team, and optimize profits and maximize recurring revenues. The book also covers how to choose a professional services automation (PSA) tool, and provides a number of sample agreements and service level agreements (SLA) to jump-start MSP efforts in these areas with proven strategies for success.

"N-able's MSP Playbook is a tell-all reader's guide for becoming one of the world's most successful MSPs," says Mike Cullen, senior vice president of sales, N-able. "With the MSP Playbook we've documented and detailed everything an MSP needs to know and do to establish, grow and scale a profitable services practice and deliver 100% IT coverage with ease, efficiency and measurement."

The new e-book follows the launch of N-able's MSP Business and Technician Runbooks and builds on the success of the company's Blueprint for Success and Report Manager offerings. 

"We believe that our relentless focus on technology innovation and business excellence sets N-able apart in the industry and continues to drive clear and differentiated value to our MSP partners," says JP Jauvin, general manager, N-able. "The MSP Playbook is yet another example of how N-able works to drive the IT services industry forward and accelerate adoption of managed services worldwide." 

MSPs and IT resellers interested in becoming an N-able partner, please visit our MSP Partner Program web page or contact 1-877-655-4689 ext. 331 or +00 800 6225 3000 ext. 331.

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About N-able
N-able by SolarWinds is the leading global provider of complete IT management and automation solutions for managed service providers (MSPs). N-able Technologies was acquired by SolarWinds®, a leading provider of powerful and affordable IT management software, in May 2013. N-able's award-winning N-central® is the industry's #1 RMM and MSP Service Automation Platform. N-able has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. N-central is backed by the most comprehensive business enablement support services available today and the industry's only freemium licensing model. Thousands of MSPs use N-able solutions to deliver scalable, flexible, profitable managed services to over 88,000 SMBs worldwide. With offices in North America, the U.K., the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic alliances with a number of leading global IT companies, including Microsoft, Intel, and Cisco among others.

Contact Information

  • Press Contacts:

    Derik Belair
    Vice President of Marketing and Business Development
    Office: 613-592-6676 x304
    Toll Free: 1-877-655-4689 x304 (US/Canada)
    00-800-6225-3000 (outside US/Canada)

    Marie Rourke
    WhiteFox Marketing (for N-able)
    Cell: 714-292-2199