NAPERVILLE, IL--(Marketwire - Feb 13, 2013) - Napersoft, a leading provider of Customer Communications Management (CCM) software, achieved an ACE (Average Customer Experience) Ranking™ of 99 out of 100, published in February 2013, by Novarica.
Novarica, a trusted information services provider for the insurance and financial services industries, established the ACE Ranking program to provide an objective measurement of customer satisfaction levels and to be used to guide insurers when evaluating potential solution providers. Napersoft's insurance clients evaluated the company on the strength of the organization, staff, product functionality, technology and overall satisfaction. Last year, Napersoft received an ACE Ranking™ of 98 out of 100.
"We are pleased to have achieved excellent results again this year," comments Steve Chamberlin, on Napersoft's ACE Ranking™ of 99 out of 100. "The fact that our customers are willing to give us such positive ratings is a real indication of our commitment to their success with our solutions," adds Chamberlin. Napersoft increased its ACE Ranking™ since 2012, with improved scores in strength of organization, technology and overall customer satisfaction.
Napersoft has specialized in document creation and distribution software solutions for the insurance industry since its founding in 1986. Napersoft CCM document software is used to compose, format, and distribute personalized insurance documents such as correspondence, letters, policies, agreements, statements, and explanation of benefits (EOBs). Napersoft CCM is the ideal document creation and distribution solution for both large and small insurance carriers across all lines of business. For more information on Napersoft's solutions for the insurance industry, visit http://www.napersoft.com/solutions/insurance/index.htm.
Napersoft is a leading provider of Customer Communications Management (CCM) solutions. For more than 25 years, Napersoft has assisted commercial and governmental customers of all sizes implement innovative document creation and distribution solutions. Napersoft's solutions help improve customer satisfaction, reduce costs and increase revenue by streamlining business processes for document creation, publishing, distribution and archiving of all types of documents such as letters, correspondence, policies, agreements and other forms of personalized communication.