SAN DIEGO, CA--(Marketwired - August 30, 2016) - National Research Corporation (NRC) (NASDAQ: NRCIA) (NASDAQ: NRCIB) is proud to announce the 2016 Excellence, Dimension, and Improvement Best Practice Award winners. The winners were recognized at awards presentations throughout the 22nd Annual NRC Picker Patient-Centered Care Symposium, August 28-30 in San Diego.
Twenty-nine NRC clients received the Excellence Award. The award recipients were selected based on their achievement status within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Overall Hospital Rating, Overall Provider Rating, Improvement Planner Champion, Value-Based Purchasing Champion, and Patient-Centered Care Champion. Click here to learn more about the award categories and see the winners.
In addition to the Excellence Awards, the Dimension Awards honor organizations with highest combined percentages of patients rating them positively on one of the the eight individual Dimensions of Patient-Centered Care: Access to Care, Continuity and Transition, Coordination of Care, Emotional Support, Information and Education, Involvement of Family and Friends, Physical Comfort, and Respect for Patient Preferences. The Patient Centered Care Champion represents the organization that had the highest combined rating for all eight dimensions.
Kaiser Permanente Woodland Hills Medical Center, Woodland Hills, CA received the Improvement Best Practice Award. The award is given to an organization that has demonstrated best practices resulting in significant improvements in patient-centered care and healthcare outcomes. NRC defines a best practice in patient-centered care as an innovative use of resources with documented results of significant improvement in cost, quality, patient satisfaction, and safety -- all factors that affect the health of an organization and its patients.
The other top two finalists for the Improvement Best Practice Award were Sentara Williamsburg Regional Medical Center (Sentara Healthcare), Williamsburg, VA and Texas Scottish Rite Hospital for Children, Dallas, TX.
"It is always a special pleasure for us to honor the work of so many outstanding organizations making significant efforts to improve the quality of patient-centered care. The Symposium Excellence Awards recognize the work of so many people, all focusing on what matters most to those they serve," said Helen Hrdy, Senior Vice President of Client Service at NRC.
The NRC Picker Patient-Centered Care Symposium provides an opportunity for healthcare professionals to network and share best practices related to improving the patient experience across the healthcare continuum. The event encompasses leading professional speakers, hands-on breakout sessions, and topical agenda items that cover the latest trends in healthcare.
About National Research Corporation
For 35 years, National Research Corporation (NASDAQ: NRCIA) (NASDAQ: NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
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