SOURCE: Natterbox

May 19, 2016 08:00 ET

Natterbox to Revolutionize Business Telephony for Salesforce Users

Global Voice Cloud Provider to Offer First-Ever Self-Service Telephony Within Salesforce

LONDON, UNITED KINGDOM--(Marketwired - May 19, 2016) -  Natterbox, the UK-based global voice cloud services provider, today introduced Natterbox VoiceCloud PBX for Salesforce®, the first complete global telephony system that is managed from within Salesforce®. The global service introduces a new era in self-service telephony -- landline and mobile -- for the world's leading enterprise cloud ecosystem.

With this introduction, Natterbox is pioneering embedding Cloud PBX management into Salesforce. This means that Salesforce administrators and managers can now deploy and manage their global telephony system, including landline and mobile, instead of relying on IT or telecoms staff.

Natterbox CEO Neil Hammerton said, "The migration of business telephony to a cloud model is well accepted. This is driving a new breed of telephony that is agile, flexible and helps organizations innovate to deliver a better customer experience and staff productivity." He added, "The next stage of cloud telephony is self-service. Amazon Web Services (AWS) showed the world how cloud technology self-service drives disruptive innovation. We are bringing this approach to Salesforce telephony over our global network."

Natterbox VoiceCloud for Salesforce brings telephony management directly to sales, service, marketing and other functions. For example, a customer service manager who wants to handle inbound calls from out-of-service customers can route those calls to a highly skilled resolution team. A new personalized IVR response delivers a better customer experience and highlights their importance as customers. Innovation like this can be activated within minutes instead of having to wait for expensive telecoms staff or external resources to implement.

As well as management within Salesforce, Natterbox delivers all the service components required for a global cloud telephony system with Salesforce integration. Historically this has been a difficult and complex process requiring multiple suppliers and creating significant management, compatibility and support costs. According to Hammerton, "Natterbox is both a full global telephony provider and Salesforce integration supplier. We are a single source and integrator of all domestic or global telephony components which we deliver as a cloud service, from the PBX, numbers, lines and phones through to complete Salesforce integration which even extends to enterprise call recording from mobile or landline phones."

Natterbox VoiceCloud PBX for Salesforce is available now in BETA and full release will be in Q3 2016.

Natterbox CEO Neil Hammerton is available for introductory media discussions via video call. He spoke earlier this week at Salesforce1 in London, discussing The Future of Salesforce Telephony.

About Natterbox

Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitized customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 500 organizations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organizational success. Customers include Groupon, Kimberly Clarke, Rakuten, Legal & General. For more information, go to or contact

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