SOURCE: VitalSmarts

August 19, 2015 07:30 ET

Navigating Differences in Language

PROVO, UT--(Marketwired - August 19, 2015) - In this week's Crucial Skills Newsletter, a manager complains about a language barrier issue with one of his direct reports. He writes to ask how best to tell his employee he needs to improve his communication skills.

In responding, Crucial Conversations' bestselling coauthor Joseph Grenny tells the manager he is making two mistakes that are easy to fix: First, he's been having content conversations with his employee when he needs to have a relationship one. And second, he needs to stop focusing on his fears and start focusing on his goals.

See the full article for Joseph's tips on how to hold this crucial conversation, which Joseph says should be done enthusiastically and with the intent to have a wonderful, productive working relationship with his colleague for many years.

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