NCO Group

April 02, 2012 13:21 ET

NCO Group Adding Over 600 Work at Home Positions in Kansas City Area

HORSHAM, PA--(Marketwire - Apr 2, 2012) - NCO Group, Inc. ("NCO" or the "Company"), a leading provider of business process outsourcing services, announced today that it will hire over 600 individuals for its Customer Contact Center located near Kansas City, Kansas. All positions are Work at Home positions and will coincide with a program expansion for a leading global telecommunications client.

NCO's Work at Home model is deployed across North America serving multiple clients in several vertical markets and customer contact types. For this program expansion in Kansas City, employment opportunities will be for inbound customer service contacts assisting customers with their payments. NCO employees will undergo a four-week training program from an on-site facility located near Kansas City. Following this training, representatives will work from home using a combination of a personal computer and phone. NCO will deploy industry recognized virtual learning and management tools customized for the Work at Home model. NCO will also deploy its proprietary Work at Home technical infrastructure to facilitate program transactions, customer interactions, reporting, and data security.

Commenting on the expansion, Jack Jones, EVP and Chief Operating Officer of NCO Group, stated, "Our Work at Home model continues to gain traction in the marketplace as companies seek strategic partners to expand resource pools with world-class solutions. Our blend of proprietary technology, virtual training models, management tools, and a customized implementation model are key assets. We are excited to be growing these services with our client and offer employees great opportunities for growth."

Applications are being accepted for immediate openings. Positions are full-time, offer a complete employment benefit package, and are expected to continue over the next several months. NCO is working closely with Workforce Partnership of Kansas to help coordinate the job application process. Workforce Partnership will host job fairs on Tuesday, April 3rd from 9 am to 3 pm and Thursday, April 5th from 2 pm to 6:30 pm. Workforce Partnership is located at 9221Quivira Road, Overland Park, Kansas, 66215. Applicants will need to register for a PLUS account on KansasWorks (a free job bank) online at Applicants will also need to apply online with NCO at Both registrations may be completed prior to or during the job fair events.

About NCO Group, Inc.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on customer relationship management and accounts receivable management. NCO provides services through over 100 offices throughout North America, Latin America, Asia, Europe and Australia. NCO is an equal opportunity employer.

Contact Information

  • For further information contact:

    Tom Hoy
    NCO Marketing
    (215) 441-2139