SOURCE: NCO Financial Systems

NCO Financial Systems

March 13, 2013 15:31 ET

NCO Healthcare Services Receives Prestigious HFMA Peer Review Designation

Peer Review Honors Received for Multiple Services in Consecutive Term

HORSHAM, PA--(Marketwire - Mar 13, 2013) - NCO Financial Systems, Inc. (NCO), a leader in Accounts Receivables Management Solutions, announced today that its Healthcare Services division was recently reviewed by the Healthcare Financial Management Association's (HFMA) Peer Review Process. HFMA is the leading membership organization for healthcare financial management executives and leaders. As a result of this evaluation, NCO received Peer Review Recognition in three strategic areas: Eligibility Patient Advocacy Liaison Services (EPALS), Extended Office Services (EOS), and Bad Debt and Legal Recovery Services. These services were all granted the "Peer Reviewed by HFMA®" designation, an extremely important distinction for organizations serving the healthcare industry.

The Peer Review evaluation process consists of both detailed business process evaluations and in-depth client surveys. Criteria for a product or service to display the HFMA Peer Review mark include:

  • High client survey scores for enhanced productivity for the individual user and for the customer's organization;
  • Ease of installation and use;
  • Accuracy and reliability;
  • Good value for the price;
  • Excellent technical support and customer service; and,
  • Overall positive rating from reviewers based on a quantitative scale.

Commenting on this recognition, Peter Grandelli, Senior Vice President, NCO Strategic Markets, stated, "To be recognized again by HFMA in this regard is an outstanding accomplishment for NCO. This evaluation illustrates the proven value of NCO's healthcare services, commitment to our clients, and the positive contributions of our employees. We particularly appreciate this recognition given that HFMA's Peer Review process is a longstanding and highly recognized institution in the healthcare industry."

NCO's Healthcare BPO Services include the full range of Patient and Healthcare Provider Revenue Cycle Management (RCM) Services. NCO provides Revenue Cycle Management Services for over 2,000 Healthcare providers across the world. Over the past few years, NCO has expanded its healthcare services into the full spectrum of RCM services, including medical coding and transcription. The rollout of these new service offerings allows NCO to continuously meet and exceed the ever-changing customer demand for both current and new products and services across the world.

NCO plans to showcase the newly designated Peer Reviewed services at ANI: The 2013 HFMA National Institute from June 16-19 in Orlando, Florida. The conference will include more than 90 best-practice sessions with industry leaders and will address strategies for managing risk, aligning leadership, and improving care delivery.

About NCO Financial Systems, Inc.
NCO is a leading global provider of business process outsourcing services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media, and self-help portals. NCO provides services through over 115 offices throughout North America, Latin America, Asia, Europe, and Australia. NCO is an equal opportunity employer. For more information, visit NCO's website at

About EGS
Expert Global Solutions, Inc. is the holding company for NCO Financial Systems, Inc. and APAC Customer Services, Inc. EGS, through its NCO and APAC company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the Accounts Receivables Management and Customer Relationship Management lifecycle. EGS is an equal opportunity employer. For more information, visit EGS's website:

About NCO Healthcare Services
NCO Healthcare Services is part of NCO and focuses on meeting the revenue cycle management needs of more than 2,000 healthcare organizations. Providing services from first point of patient access through health information management and collections, NCO Healthcare Services consults with healthcare organizations to provide solutions customized to meet their needs. These customized solutions increase customer satisfaction, reduce costs and increase financial return on investment.

About HFMA
The Healthcare Financial Management Association (HFMA) provides the resources healthcare organizations need to achieve sound fiscal health in order to provide excellent patient care. With more than 39,000 members, HFMA is the nation's leading membership organization of healthcare finance executives and leaders. HFMA helps its members achieve results by providing education, analysis, and guidance, and creating practical tools and solutions that optimize financial management. The organization is a respected and innovative thought leader on top trends and challenges facing the healthcare finance industry. From addressing capital access to improved patient care to technology advancement, HFMA is the indispensable resource for healthcare finance.

Contact Information

  • For further information contact:
    NCO Healthcare Services Contact:
    Anna Arena
    (215) 441-2160

    HFMA Contact
    Scott Kememore
    (708) 492-3389