SOURCE: Neocase

Neocase

December 15, 2010 19:00 ET

Neocase Software Launches New Enterprise Portal Solution, Neocase EP, for Customer, Employee and Supplier Communication

Neocase EP Delivers Advanced Portal Functionality and Replaces Neocase's Self Service Solution

SAN FRANCISCO, CA--(Marketwire - December 15, 2010) - Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today the release of its new enterprise portal solution, Neocase EP. The solution is available immediately in North America and Europe. The new release brings advanced portal functionality to Neocase's customers and prospects while significantly improving the communication with customers, employees and vendors through the portal as well as reducing operational costs for HR and Customer Service departments.

"Neocase EP was developed following strong demand and input from our customer community for an enhanced portal solution that could efficiently serve customers, employees and suppliers alike," states Julien Dahan, Chief Executive Office at Neocase Software. He adds, "The release of Neocase EP highlights our commitment to offering the most innovative and effective solutions for HR Service Delivery, HR Shared Services and Customer Service in the market."

Neocase EP is an advanced enterprise portal solution that can function as a customer, employee and supplier portal. The key features included in the Neocase's solution are:

  • Content Management System: a sophisticated content management system driven by a page and form builder allowing a highly configurable enterprise portal as well as for easy management of multilingual, multimedia content.
  • Content personalization: an advanced personalization, user and permission engine providing user-specific content for a relevant and personalized portal experience.
  • Module Library: an extensive, unique library of modules specifically developed for HR, Shared Services and Customer Service organizations to quickly add content and functionality to the portal in a matter of minutes.
  • Workflow Management: an easy-to-use case form, process form and workflow builder that empowers organizations to quickly mirror their HR service delivery or customer service processes and put the customer in the center of the process. Additionally, Neocase EP includes pre-built processes for HR and Customer Service such as maternity leave, onboarding and training requests.

Additionally, Neocase EP delivers sophisticated security features, basic and advanced search functionality, social media support (social tagging, social bookmarking), employee and customer survey deployment, advanced reporting and business intelligence functionality as well as integration with all other Neocase solutions such as the Neocase Knowledge Base (Neocase KB), Neocase HRForce and Neocase HRPower. Neocase EP works across the various mobile platforms (iPhone, iPad, BlackBerry, Android, Windows Phone).

Neocase EP (Enterprise Portal) is available immediately in North America and Europe.

For further information about Neocase's portal solution, please contact Neocase Software at info@neocasesoftware.com or visit the company's website at: www.neocasesoftware.com.

About Neocase Software

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. Neocase empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include: Neocase CS for Customer Service, Neocase HR for Human Capital Resource Management, Neocase CRM for Customer Relationship Management and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include: Air France, Renault-Nissan, L'Oreal, Brinks, CORPTAX, IADB, CUNA Mutual Group, and IDSI. Neocase's award-winning solutions bring efficiency and profitability to SSCs and customer service departments through: web self service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

Contact Information

  • For more information, please contact:
    Joerg Koehler
    Director of Global Marketing
    Neocase Software
    Tel.: (415) 978.5159
    Email: Email Contact