SOURCE: Neocase Software, Inc.

December 12, 2008 08:00 ET

Neocase Software Launches Version 11 of Neocase Platform

New Product Functionality Reinforces Neocase's Strategic Positioning in the Customer Service & Shared Services Software Solutions Market

SAN FRANCISCO, CA--(Marketwire - December 12, 2008) - Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today the release of version 11 of its powerful platform.

Version 11 of the Neocase platform brings significant functionality improvements to Neocase's Customer Service, Human Resources, CRM and Financial Resolution solutions. The platform adds innovative, new features that empower global corporations to increase staff productivity and optimize customer service and HR processes, as well as increase the quality of services delivered to customers and employees.

"The new version 11 of the Neocase platform responds perfectly to these challenges," says Julien Dahan, Chief Executive Officer of Neocase Software. "These advanced technologies and functionalities allow Shared Service Centers and Customer Support operations to achieve key objectives of productivity and quality of service while increasing the satisfaction and retention of customers and employees."

Neocase 11 includes the following key functionality improvements and new features:

--   New Business Intelligence (BI) modules

     Included in the new version release are three new BI modules allowing
     for greater performance metrics that lead to better business
     decisions:

     --   Dashboards -- new customizable agent and supervisor Web 2.0
          dashboards with KPIs and RSS feed to stimulate productivity and
          adhere to quality of service commitments.

     --   New, visually enhanced reports and dashboards -- Version 11 adds
          new reports, a Report Builder 2.0 interface, and visually
          enhanced dashboards taking advantage of Microsoft SQL Server
          2008 and Dundas advanced data visualization technology to
          improve business analytics.

--   New Look & Feel of Outlook 2007

     Neocase 11 has a new, sleek user interface designed for greater user
     adoption and ease of use. The interface, consistent with the features
     of Outlook 2007, includes a new toolset of intuitive functionality
     for greater utility and productivity.

--   New Workflow Engine

     Neocase 11 incorporates a new workflow engine allowing for improved
     processing of job-specific services within the Shared Services
     Center.

--   New Integration Pack with 3rd-party applications (ERP, CRM, CTI, etc.)

     A new integration pack is available with version 11. This new pack
     contains:

     --   A set of web services and .net framework libraries to integrate
          Neocase business objects with 3rd-party applications.

     --   CTI connectors to establish links with telephony platforms
          available on the market today.

--   Integration with MS Dynamics CRM 4.0

     The new version release reinforces Neocase's close partnership with
     Microsoft with the integrated product, Neocase CRM. Neocase has
     seamlessly integrated its new version 11 with Microsoft's latest
     release of CRM, version 4.0, allowing for broadened market exposure
     within enterprise accounts for both Neocase and Microsoft.

To learn more about Neocase 11, please visit our website at: www.neocasesoftware.com.

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. It empowers large global corporations to manage and optimize their shared service and customer support performance and processes through a uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service, Neocase CRM for Customer Relationship Management, and Neocase FR for Financial Resolution. All solutions can be deployed either on-premise or on-demand. With more than 200 clients worldwide, representative customers include Air France, Renault-Nissan, L'Oreal, Brinks, Toshiba, Callidus Software, FOX Systems, and International Decision Systems.

Contact Information

  • For more information, please contact:

    Joerg Koehler
    Director of Marketing
    Neocase Software
    Tel.: 415.978.5159
    Email: Email Contact