Neopost Limited

Neopost Limited

February 08, 2011 05:01 ET

Neopost Helps Royal Mail Improve Service to SME Sector

LONDON, UNITED KINGDOM--(Marketwire - Feb. 8, 2011) - Neopost Limited and Royal Mail have been business partners for many years. Neopost works with tens of thousands of Royal Mail customers supplying them with franking machines enabling those customers to access Royal Mail products and services. In addition, Neopost's specialist postal knowledge has made them the ideal partner for developing process and logistical solutions for the Royal Mail Group, including Parcelforce Worldwide. Neopost is always keen to develop new services for the SME sector and was delighted to be chosen as one of the development partners for two new services that Royal Mail launched in October 2010: 'Royal Mail Tracked®' and 'Royal Mail Tracked Next Day®'. Available for shipments up to 15kg, they offer the choice of next day (24 hour) and 48 hour delivery.

The introduction of these two new services allows customers to track their shipments and check status at five key stages of the delivery process, with the final track occurring at the delivery address when the shipment is delivered.

Royal Mail developed these services to fill a gap in its product portfolio and is already seeing a significant uptake from online retailers.

Gary Winter, Head of Goods Fulfillment at Royal Mail, said: "Royal Mail is determined to invest to maintain and increase our share of the growing online retailing sector by extending our range of tracked services to our small and medium sized customers. Royal Mail Tracked® has plugged a gap in our service portfolio and is essential in building our reputation as the specialist delivery partner of choice."

He added: "The delivery of goods ordered online is a tremendous growth opportunity and we will continue to develop services, like Royal Mail Tracked®, which deliver real impact and results to businesses and greater flexibility and certainty for consumers. Not only does Royal Mail Tracked® deliver 98 per cent of parcels within two days, it also enables consumers to check the progress of their order online so that they can plan for their delivery. This helps reduce the number of failed deliveries because no one was at home to receive the item, improving shopper satisfaction and reducing customer service costs for the retailer."

Customers access the tracked services through a new despatch management system, Despatch Manager Online™ (DMO). DMO is fully integrated with Royal Mail systems including billing and the track and trace database.

Working with the Royal Mail's prime IT partner, Neopost developed DMO to deliver multiple benefits, including:

  • Making it easy for customers to work with the Royal Mail
  • Making it much faster for customers to sign up for tracked services
  • Providing self service for round the clock access to status of tracked items
  • Support for DMO customers from the Royal Mail's customer service team

Royal Mail chose Neopost as its partner because:

  • Neopost already supplies Parcelforce Worldwide with a similar system, which has been very well received by users
  • Neopost supplies DMO on a 'software as a service' basis – this aligns the two companies' benefits by charging on a 'per click' model
  • Neopost demonstrated a deep understanding of Royal Mail's marketplace and business issues
  • Neopost has extensive knowledge of tracked shipping processes

DMO is intuitive and simple for customers to use. Web-based, it is simply accessed via the Internet using a log-on and password. Core functionality includes:

  • Full Royal Mail branding
  • Access to domestic and international Royal Mail services (Tracked and Tracked Next Day are currently accessible with other services to be available from Spring 2011)
  • Access to all domestic and international Royal Mail services
  • Post code check against the PAF
  • Production of all relevant bar-coded shipping labels with a unique shipment number
  • An address book, shipment archive and a link to the Royal Mail track and trace system
  • A shipping manifest for the customer
  • Manifest details uploaded to Royal Mail at the end of the day

Simon Gourlay, Neopost Business Development Director, said: "We are delighted to partner with Royal Mail for the DMO system. Neopost customers already access a wide range of Royal Mail products through our franking machines, so DMO is very much in line with our core business vision. Furthermore, we are working with the Royal Mail to further explore the access to potential customers via a strategic partnership."

A comprehensive, interactive tour of DMO is available at

Notes to the Editor:

About Neopost

Neopost is the UK's and Europe's number one supplier of mailing solutions. It has a direct presence in 18 countries, with 5,500 employees and annual sales of €913 million in 2009. Its products and services are sold in more than 90 countries, and the Group has become a key player in the markets for mailroom equipment and logistics solutions. Neopost supplies the most technologically advanced solutions for franking, folding/inserting and addressing as well as logistics management and traceability. Neopost also offers a full range of services, including consultancy, maintenance and financing solutions.

Neopost is listed in the A compartment of Euronext Paris.

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