Neopost Limited

Neopost Limited

November 05, 2013 06:00 ET

Neopost Validated as a Leader in Customer Satisfaction for Mail Room Solutions in Analysys Mason Report

ROMFORD, ESSEX--(Marketwired - Nov. 5, 2013) - Independent research shows that customers in the United Kingdom rate Neopost as a leader in the most important elements of customer experience for mail room solutions.

The findings have been validated in a new white paper by Analysys Mason, a global telecoms, technology and communications consultancy and analyst house.

Analysys Mason assessed customer satisfaction data from users of mail room solutions, gathered in May 2013 by independent market research provider Opinionway.

Based on this assessment, key findings included:

  • Equipment is easily the most important factor for customers. Analysys Mason examined the correlation between overall customer satisfaction and a number of factors such as equipment, maintenance, value for money and so on. The five factors that are most closely related to overall satisfaction all involve equipment.
  • Service factors are also important, particularly supplies and the relationship with the sales representative. The key factors for clients relate not only to equipment, but also to the service and support offered by a mail room solutions provider.
  • Factors such as price are less important. Surprisingly, price does not rate as a crucial factor for customer satisfaction. This may be because the variations in other elements of service are more significant.
  • Neopost consistently out-performs its rivals on the factors that are most important to clients. For those elements identified as the most important, Analysys Mason looked at how Neopost performed compared to a major competitor. For all of the main factors, Neopost gained a higher score than the other provider.

"This superior performance reflects a consistently improving trend in customer satisfaction for Neopost," said Andy MacKenzie from Neopost.

To find out more about the drivers of satisfaction, and more reasons why customers prefer Neopost, please see the Analysys Mason review here at www.neopost.co.uk/blog/were-number-1-satisfaction-pr

Neopost is the European leader and number two world-wide supplier of mailing solutions. It has a direct presence in 29 countries, with 5,900 employees and annual sales of EUR1,070 billion in 2012. Its products and services are sold in more than 90 countries, and the Group has become a key player in the markets for mailroom equipment and logistics solutions. Neopost supplies the most technologically advanced solutions for franking, folding and inserting and addressing as well as logistics management and traceability. Neopost also offers a full range of services, including consultancy, maintenance and financing solutions.

Neopost is listed in the A compartment of Euronext Paris and belongs notably to the SBF 120 Index.

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