May 16, 2013 09:00 ET

NetBase Achieves 300 Percent Year-Over-Year Growth

Global Customer and Product Expansion Advances Company's Social Media Management Market Penetration

MOUNTAIN VIEW, CA--(Marketwired - May 16, 2013) - NetBase, the Social Intelligence Company, today announced it exceeded growth targets for 2012 with more than 300 percent year-over-year increase in bookings. Brands in consumer packaged goods (CPG), retail, media and entertainment, quick service restaurants (QSR), airline, automotive, technology and global agencies have turned to NetBase to publish, monitor, analyze and engage with customers using social media in real-time.

"In the past twelve months, NetBase advanced tremendously in customer acquisition, global language support, product development and market leadership," said Peter Caswell, CEO of NetBase. "We plan to continue driving our strategic vision to be the next generation social intelligence platform of choice for global brands, enterprises and agencies."

Customer Growth
Client expansion includes hundreds of competitive replacements and the inclusion of agencies from every major conglomerate (IPG, Omnicon, Publicis and WPP). NetBase has also achieved 99 percent customer satisfaction in post-sale support and services.

Global Support
In addition to its Silicon Valley headquarters and New York and Taipei offices, NetBase added offices in London and Germany to continue global expansion. Securing customers in Europe, Asia and Latin America, the company built out support for 40 languages: English, German, Spanish, Portuguese, French, Japanese, Italian in deep NLP and Arabic, Armenian, Bengali, Bulgarian, Catalan, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Korean, Latvian, Malaysian, Polish, Punjabi, Romanian, Russian, Slovak, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese in keyword plus, with Chinese coming soon.

Product Advancement
After launching Digital Channel Intelligence and 12 solution templates mapped to distinct business use cases in the last year, NetBase is enabled for full social media management system (SMMS) delivery with publishing and engagement capabilities. In addition, NetBase is working with major brands building command centers for global brand reputation monitoring and management.

Market Leadership
NetBase's leadership has been acknowledged recently with several industry accolades including an OMMA and Constellation Group SuperNova award. Click here for a comprehensive list of awards and honors.

About NetBase
NetBase delivers the social intelligence that global brands and agencies use to publish, monitor, analyze and engage with customers in real time. Using a high-precision natural language processing (NLP) engine our platform processes billions of social media posts to extract structured insights delivered via customizable dashboards. Our solutions enable digital marketing, public relations, brand management, customer service, sales, and product innovation leaders to craft winning strategies faster. Clients include Coca-Cola, Kraft, HP, ESPN, GfK, McCann Erickson and Taco Bell. NetBase solutions are sold globally by SAP AG and J.D. Power & Associates. For more information, visit, @NetBase, on Facebook page, LinkedIn, or YouTube.

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