March 08, 2011 08:00 ET
NetEnrich Introduces Comprehensive Managed Services for Solution Providers That Support IT Infrastructure Networking and Unified Communications
NetEnrich's New Networking Practice Instantly Extends a Solution Provider's Technical Capability and Scale to Manage IT Infrastructure Networking With Managed Services to Support Networking and Unified Communications Solutions
SAN JOSE, CA--(Marketwire - March 8, 2011) - NetEnrich, the IT channel's top source for delivering a comprehensive suite of IT infrastructure services (IT-as-a-Service) to solution providers, today launched a new Networking Practice consisting of an expert, secure Operations Center fully staffed 24x7 to provide managed IT infrastructure networking services that enhance and augment the Unified Communications (UC) offering delivered by IT solution providers.
NetEnrich CEO, Raju Chekuri, asserts, "Unified Communications solutions play a critical role in this networked world, and solution providers can benefit from access to a comprehensive suite of IT network infrastructure managed services that enhance their go-to-market strategy. Our Networking Practice allows solution providers to immediately gain access to proven managed services processes, top engineers and the right technology to build or support a network managed services practice aimed at midsize and large enterprises. When a managed services practice is added to any solution sale, it can quickly scale the recurring revenue and profit margin earned by an IT solution provider's sales within a matter of months."
NetEnrich's Networking Practice consists of a fully staffed, secure and ISO certified Operations Center designed to remotely deliver 24 x 7 x 365 monitoring, maintenance and management services for unified communications solutions, as well VoIP solutions from leading manufacturers. The services offered within NetEnrich's Networking Practice are sold in two monthly fee-based packages or in an hourly "Service on Demand" model designed to improve the performance and reliability of an end business customer's networks, while reducing an IT solution provider's total cost to serve.
"The day-to-day monitoring and management of critical network IT infrastructure can be a costly and often thankless burden on an internal IT staff and business," says NetEnrich senior vice president and general manager, Justin Crotty. "NetEnrich's Networking Practice reduces IT spending with predictable, low-cost monthly IT services for monitoring and problem resolution on a sophisticated unified communications infrastructure or on any network."
Flexible Managed Services Support Exclusively for IT Solution Providers
Designed specifically for mid-sized-to-large enterprises and data centers, NetEnrich's Networking Practice complements an IT solution provider's service offerings from leading unified communications solutions, and enables IT departments to optimize the performance and reliability of their IT networking infrastructure, while minimizing downtime with quick standard operating procedures (SOPs) and troubleshooting. Solution providers choose between two scalable plans -- Networking Practice Aid and Manage, or they may purchase access to NetEnrich's operating center team in hourly blocks to augment the skills and resource burden of their internal staff. Services are delivered remotely via NetEnrich's proprietary Services Gateway appliance.
Networking Practice Aid includes 24 x 7 x 365 monitoring, alert triaging, validation and standard operating procedure (SOP)-based remediation of server or device issues. If the initial SOP does not resolve the issue, it is escalated to the solution provider IT staff or customer depending on what the NetEnrich partner decides is best for their end client. Aid also offers weekly and monthly reporting capabilities so partners can communicate the value and activity of the managed service on a consistent basis.
Building upon Networking Practice Aid, the Networking Practice Manage offers deep problem remediation and root cause analysis, coupled with full and ongoing identification and documentation of the Unified Communications or VoIP environment. Manage includes Moves/Add/Changes (MACs), which free up IT staff from routine service requests typically generated from their end user clients. Manage also adds coordination with a manufacturer's Technical Assistance Center (TAC), to resolve difficult problems. TAC coordination, along with ISP management for problem resolution make it possible for a solution provider's IT resources to work on new or higher margin service consultations or IT projects.
Networking Practice On Demand is available on an hourly as-needed basis to support complex network integrations, Unified Communications or VoIP solution provisioning, as well as migrations and other IT projects.
"Our aim is to give IT solution providers a better way to grow and expand their IT service business without the risk, cost or hassle of building it themselves," continues Crotty.
Services and value provided by NetEnrich's Networking Practice include:
- Access to expert IT staff, proven processes that can scale to allow for faster new client onboarding and managed services support, ISO certified network operating center services.
- Elimination of unexpected late night and weekend emergencies that interrupt valuable personal time for owners and IT staffers.
- A highly secure and integrated NetEnrich Services Gateway appliance that records and plays back all services performed on the network infrastructure for full accountability, and execution configuration backups of network devices for storage purposes. Services Gateway manages access to network devices by role, therefore ensuring complete accountability for engineers and data security for end businesses.
- Monthly executive and engineering reports providing detail on network performance, call quality, reliability and service activity to optimize operations and assist with capacity planning.
The services offered within NetEnrich's Networking Practice can be modified to meet the requirements of any end business customer's environment or budget. For example, varying service levels may be chosen by the IT solution provider depending on the IT expertise of theirs or their end customer's internal staff, personnel shift hours, service level agreements (SLAs), SOPs, as well as the problem escalation processes required to meet the end customer needs.
For more information, please go to www.netenrich.com/bebetter, contact firstname.lastname@example.org or call 408-436-5900.
NetEnrich offers the IT channel infrastructure, enterprise, cloud and data center IT managed and professional services for a better way to grow an IT services business. The company's innovative remote and comprehensive suite of IT services (IT-as-a-Service) gives solution providers and MSPs instant access to expert, certified IT engineers, proven ITIL processes and an ISO27001 certified, SAS70 audited network operating center (NOC) for a much lower cost than full-time resources. Partners purchase NetEnrich IT-as-a-service on a monthly or hourly basis to enhance or augment their IT capabilities, some choose to resell NetEnrich directly to their end customers. Visit us at www.netenrich.com, on Twitter @netenrich or call us at 408-436-5900.