SOURCE: NetEnrich


August 29, 2011 08:00 ET

NetEnrich Offers Remote Managed Services Designed to Manage Small Business IT Operations

Exclusively Offered Through the Ingram Micro Services Division, Solution Providers Use NetEnrich's New Small Business Services to Help MSPs Scale Their Support Services and Better Meet the Needs of SMBs

SAN JOSE, CA--(Marketwire - Aug 29, 2011) - NetEnrich, the IT channel's top source for "Closet to Cloud" remote IT infrastructure management, today introduced its Small Business Services package, designed to support IT solution providers who deliver managed services to small-to-mid-market businesses (SMBs). Immediately available in North America through the Services Division of Ingram Micro Inc. (NYSE: IM), NetEnrich's SBS gives solution providers a unique Service Delivery Framework to manage IT infrastructure remotely, freeing up valuable engineering time, and providing them with around-the-clock IT operations and greater service quality.

NetEnrich CEO Raju Chekuri asserts that solution providers help small businesses use technology as a strategic advantage, "SMBs make up the majority of our North America business landscape. Our partners serve as CIOs and IT operations teams for their SMB clients. We've packaged NetEnrich's Small Business Services to address the IT operational needs of companies with 50 employees or less and provide our partners with the support they need to deliver the highest quality IT service experience at a fair price."

Unique Service Delivery Framework Optimizes SMB IT Operations
Available now from the Ingram Micro Services Division, NetEnrich's remotely managed Small Business Services work to free up valuable time from the service provider's engineering and technical staff. NetEnrich's Service Delivery Framework offers a "single pane of glass" view in to an end client's server and network environment, in addition to infrastructure applications, such as Exchange, Active Directory and Microsoft SBS.

"NetEnrich worked closely with a number of Ingram Micro channel partners to develop its new Small Business Services package and ensure it met their business needs," says Jason Bystrak, director of sales, Ingram Micro Services Division, North America. "We're pleased to bring this new offering to market and make it easier for our mutual MSP partners to offer enterprise-class services to SMB client."

The fundamental technology that powers the SBS framework is NetEnrich's Agent, with built-in discovery capabilities to identify infrastructure and application instances, track and record actions performed by NetEnrich, and report on Standardized Operating Procedures (SOPs) completed as defined by ITIL service standards. In addition, NetEnrich provides enterprise-class, ISO 27001-certified Network Operations Center (NOC) fully staffed 24x7, 365-days per year with the capability to perform full remediation and vendor technical coordination, when necessary.

Generating More Profit from a Small Business Engagement with NetEnrich
"NetEnrich's Small Business Services package will lighten the load for our engineers and allow them to focus more on delivering superior customer service," says NetEnrich partner, David Prince of Databranch in upstate New York. "NetEnrich knows what it takes to manage all types and sizes of environments. Our clients expect that we will deliver expert service at competitive prices, and NetEnrich's new Small Business Services enable us to deliver on that expectation."

NetEnrich's new Small Business Services package includes:

  • One- Server and OS, including up to three Infrastructure Applications that will be monitored, managed with standardized preventative care (Patching & A/V update)
  • One-Firewall and the Internet Service Provider (ISP) managed via up/down monitoring and full-ISP remediation with reporting, up to vendor technical coordination; or partners can choose to have one-L1 router or switch managed
  • ITIL-based Standard Operating Procedure (SOP) practices on all device alerts and alert remediation, with Vendor Technical Support for the Infrastructure applications and one-Firewall
  • Desktop preventative care, which includes Anti-Virus updates for up to five Desktops
  • Business-critical SBS IT operation reports
  • Elimination of unexpected alerts, as well as late night and weekend emergencies that interrupt valuable personal time for owners and IT staffers
  • Sophisticated and integrated NetEnrich Services Framework for full accountability, and execution on SMB IT Operations environments

"Through our Small Business Services package, solution providers benefit from an enterprise-class credible IT operations back-office which is doing all the work for them. They do not need to get involved unless a device needs to be replaced, or rebooted, which in that case poses a new sales opportunity for our partners," continues Chekuri.

NetEnrich's new Small Business Services portfolio is simple, yet flexible to accommodate most small businesses with 50 or less employees, five servers and five network devices. For more information, please go to or Solution providers can also attend the Small Business Services webinar scheduled for 9:00 a.m. Pacific or 12:00 p.m. Eastern on Sept. 1, contact or call 408-436-5900.

About NetEnrich
NetEnrich delivers a comprehensive suite of "Closet to Cloud" packaged services for remote IT infrastructure management and IT operations, giving the IT channel a better way to grow. The company's innovative Service Delivery Framework gives solution providers and MSPs instant access to proprietary NetEnrich Service Gateway (NSG) and Agent technology platform which powers a highly secure ISO 27001 network operating center (NOC) available 24x7x365 using ITIL-based Standard Operating Procedures and methodologies. Partners purchase NetEnrich services on a annual or monthly service contract to enhance or augment their IT operations, some choose to resell NetEnrich services directly to their end customers. Visit us at, follow us on Twitter @netenrich, or call 408-436-5900.

Contact Information

  • Media Contact:
    Suzanne Collier
    Suzanne Collier Public Relations (for NetEnrich)
    +(714) 572-1498
    Email Contact