SOURCE: NetEnrich

June 09, 2009 16:40 ET

NetEnrich Partners With Ingram Micro to Deliver Seismic Global NOC

New Service Allows VARs and MSPs to Sell IT as a Service

SAN JOSE, CA--(Marketwire - June 9, 2009) - NetEnrich, the leader in IT as a Service, today announced a partnership with Ingram Micro Inc. (NYSE: IM). Under the agreement NetEnrich will deliver the Ingram Seismic Global NOC service to VARs in the U.S. and Canada from its Network Operations Centers (NOC) located in the US, Japan and India.

The new Seismic Global NOC service is available now through Ingram Micro and provides 24/7 remote infrastructure management services to VARs allowing them to create their own Managed Service Provider (MSP) practice. The service will free VARs from the day-to-day monitoring and maintenance of their customers' IT infrastructure and allow them to focus on higher margin activities while serving more customers. The VARs' customers will see benefits provided by the 24/7 monitoring and preventative maintenance in the form of more reliable IT systems and lower total cost of ownership.

"NetEnrich is extremely excited to be able to bring world-class service delivery to Ingram Micro's VAR base," said Raju Chekuri, NetEnrich CEO. "By leveraging NetEnrich's existing global NOCs and technology we are able to deliver VARs a range of services that meet the needs of all their customers while maintaining competitive prices."

The service is available in three levels to provide VARs with a complete range of offerings. From simple desktop preventative maintenance and server monitoring all the way up to full remote remediation for both desktops and servers, VARs can offer tailored services to meet the needs of all their customers.

"When searching for a delivery partner for our Ingram Seismic Global NOC service we wanted a vendor with extensive service delivery experience and the ability to rapidly scale both in breadth and capacity of services offered to meet our VARs' demands," says Justin Crotty, vice president, services, Ingram Micro North America. "With NetEnrich we now have such a partner and together we developed the right services to capture this market."

"At Computer ER, we have many years of experience with several NOC suppliers and after a short trial, I was impressed enough with NetEnrich to entrust them with all our customers," said Craig Flint, Computer ER CEO. "NetEnrich has a much faster on boarding process than the other suppliers; they integrate extremely well with our PSA tool and maintain seamless communications from their Seismic Global NOCs. NetEnrich is surely the best in this business and we are very excited to have partnered with them," added Flint.

About NetEnrich

NetEnrich is the premier IT as a Service company. Driven by people, processes and exclusive technology and leveraging our NetEnrich Service Delivery Framework, flexible engagement models, structured SLAs and standardized ITIL based processes, NetEnrich ensures secure remote infrastructure management for its customers. With less intrusive engagements along with a smooth on-boarding process, NetEnrich offers complete flexibility in each step of the engagement.

NetEnrich NextGen NOCs are located around the globe to ensure smooth service delivery and ongoing support 24/7 to our customers. Each NOC is strategically located to provide the best access to required experts at the lowest possible cost. The NetEnrich Service Delivery Framework unifies these NOCs and allows them to operate as one, thus providing the best service with the right SLA at the best price.

With over 170 certified professionals, a strong management team and patented technology, NetEnrich is your IT as a Service partner.

For more information visit www.netenrich.com

Contact Information

  • CONTACT:
    Mitchell Cipriano
    NetEnrich
    Phone: 408-436-5900 ext. 7104
    E-mail: Email Contact