SEATTLE, WA--(Marketwired - Jun 26, 2014) - NetMotion Wireless, provider of mobility management software and solutions for mobile workforces, today announced that its Customer Satisfaction Program and Locality Cloud software were each honored with 2014 Network Products Guide Hot Companies and Best Products Awards. NetMotion won the Gold Award for Best Customer Satisfaction Program of the Year. Locality Cloud won the Bronze Award for Innovations in Mobile and Wireless.
"Today's workforce increasingly depends on mobile technologies for mission-critical operations," said Erik Prusch, CEO of NetMotion Wireless. "Providing the right products for seamless and secure connectivity is essential to a mobile workforce, but we also recognize customer satisfaction is about how the whole market perceives our value. We strive to innovate in both our products and how we work with our customers and are honored to have our Customer Satisfaction Program and Locality Cloud recognized by Network Products Guide."
Over the last three years, the NetMotion Wireless Customer Satisfaction Program has seen a 39 percent increase in its customer base with only a 15 percent increase in the average number of opened cases per week. In 2013, 97 percent of customers rated NetMotion Wireless technical support at the highest levels of satisfaction, up from 94 percent in 2009.
NetMotion Wireless Locality Cloud™ is an unmatched SaaS-based solution that gives organizations the visibility needed to optimize and troubleshoot their mobile data deployments. This powerful tool delivers detailed reports and analytics on device, application, modem, and cellular network operation to help organizations resolve connectivity issues, increase productivity of their mobile workers, and make informed business decisions based on empirical data. With Locality, organizations are empowered for the first time to ensure the reliability of mobile technologies for employees and protect investments.
Network Products Guide is a leading technology research and advisory guide for the global technology industry. The Hot Companies and Best Products recognition program honors the highest IT achievements by professionals, companies and products.
About the Network Products Guide Awards
As industry's leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide, including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com.
About NetMotion Wireless
NetMotion Wireless develops mobility management software for organizations with mission-critical mobile workforces. The company's products address the unique challenges created by these workforces by providing the security, visibility, and control that IT departments demand, while minimizing the connectivity challenges faced in the field, so mobile workers can be more productive. Thousands of enterprises around the world are using NetMotion products to keep millions of mobile workers connected to applications. The company is headquartered in Seattle, Washington. Visit www.netmotionwireless.com.
NetMotion and NetMotion Mobility are registered trademarks of NetMotion Wireless, Inc. Locality is a trademark of NetMotion Wireless, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.
Contact Information:
Media Contact:
Gabe Boeckman
VOXUS PR
253-444-5377