SOURCE: Network Equipment Technologies

Network Equipment Technologies

November 09, 2009 08:30 ET

Network Equipment Technologies Engages GlassHouse to Support Its Global Unified Communications Installations

GlassHouse Offers Highest Quality Service and Support to NET's VX Series Customers

FREMONT, CA--(Marketwire - November 9, 2009) - Network Equipment Technologies, Inc. ("NET") (NASDAQ: NWK) announced today that it has contracted GlassHouse Technologies, a global provider of independent IT infrastructure consulting services, for global service and support of NET's VX Series. The VX Series is a fully integrated multi-service voice switch that provides high-performance VoIP communications for enterprise Microsoft Office Communications Server 2007 (OCS) deployments.

GlassHouse was selected for their ability to provide on-site service anywhere in the world through its wide geographical coverage and global service dispatching capability. The company's team of more than 32,000 engineers, along with its guarantee of a four hour response window, were key factors in NET's decision. Further, GlassHouse's commitment to pro-active follow-up and attention to customer service led to NET's choice to contract with them for this critical portion of NET's business.

"The unified communications market is emerging globally. Our ability to easily integrate new VoIP technologies into existing voice networks in any environment in any location is critical to our success. Teaming with GlassHouse will help us to provide our customers the highest quality service and support for their deployments," said Pete Patel, NET's Vice President, Global Operations. "GlassHouse has the expertise and bandwidth to provide our customers with the best on-site technical support available, and we are pleased to be working with them."

"We are pleased to support NET's VX Series worldwide," said Brian Ritchie, SVP of Support and Managed Services at GlassHouse. "GlassHouse's seamless integration into NET's business provides predictable and manageable support services. In addition, our global reach supports NET's commitment of providing superior customer support."

About Network Equipment Technologies, Inc.

Network Equipment Technologies, Inc. (NET) provides network and VoIP solutions to enterprises and government agencies that seek to reduce the cost to deploy next generation unified and secure communications applications. For a quarter of a century, NET has delivered solutions for multi-service networks requiring high degrees of versatility, security and performance. Today, the company's broad family of products enables interoperability and integration with existing networks for migration to secure IP-based communications. Broadening NET's voice solutions, Quintum Technologies, now a part of NET, is a VoIP innovator whose applications bring the reliability and clarity of public telephone networks to Internet telephony and unified communications. NET is headquartered in Fremont, CA and has 14 offices worldwide including the US, the UK, France, the Middle East, China, Japan, Australia, and Latin America. The company sells its solutions through a direct sales force and an international network of resellers and distributors. For more information, visit

About GlassHouse

GlassHouse Technologies is a global provider of data center infrastructure consulting services. Focused on data center consolidations, virtualization, security, storage, data protection and managed services, GlassHouse consultants offer a vendor-independent approach to architect, implement and operate IT environments that drive high performance and agility through cloud computing and a service provider model.

GlassHouse transforms infrastructures to deliver high value services that align to business needs, enabling cloud computing and accelerated return on investments while mitigating operational inefficiencies and risk. This is provided through Transom, a unique delivery framework comprised of proprietary software tools, methodologies and domain expertise. Visit the GlassHouse blog for expert commentary on key data center issues facing today's enterprises and follow us on twitter at #GlassHouse_Tech.

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